Business Excellence Reports Specialist

BSC Provider Services Reports Specialist is responsible in ensuring that all routine reports are sent based on timelines, obtain pertinent data from all relevant departments, and compile and sanitize the information before proceeding to data analysis.
Is responsible to collect and analyze the data, help drive critical business decisions by designing reports, analyzing metrics, study trends and data patterns and communicate the findings and provide recommendation to Operations, Quality and Training Team
DATA MANAGEMENT
• Collaborate with cross-functional teams to understand business needs and requirements for reporting and analysis
• Collect data by partnering with WFM, Training and Operations
• Ensure that the data are sanitized before proceeding to analysis. Develop and implement data quality checks to ensure accuracy and consistency of data
• Develop, design and maintain dashboard in an easy-to-comprehend format
• Create and maintain reports and dashboards to track key performance indicators (KPIs) and identify trends and patterns
• Identify opportunities for process improvement and automation to increase the efficiency and effectiveness of reporting
• Stay up-to-date with industry trends and best practices in reporting and analytics
REPORTING
• Interpret data and provide recommendation for business decisions. Communicate findings and insights to stakeholders through presentations and written reports
• Circulate routine reports on timely basis without missed
QUALIFICATIONS
• Should not have faced disciplinary action higher than the first written warning within the past six months
• Must possess high self-motivation, multi-tasking abilities, and be capable of managing tasks independently within structured timelines
• Possess strong communication, presentation, interpersonal, and analytical skills
• Proficiency in MS Office applications such as Excel and PowerPoint
• Proficiency in Power Query
• Proficiency in Power BI is an advantage
• Must be willing to work in night shift schedule
• Ability to work with little supervision
BUSINESS EXCELLENCE FUNCTION (OPERATIONAL EXCELLENCE)
• Facilitation of Basics of Operational Quality class (BOQ)
• Contribute to AIM (All Ideas Matter)
• Lead SPARK engagement (Sharing Practices and Replication of Knowledge)
ESSENTIAL SKILLS
• Analytical and problem-solving skills
• Present data and articulate self well
• Consistently demonstrate sound judgment
• Rapidly get to the root cause of issues
• Design appropriate analysis to support the team in implementing analysis
• Provide effective communication and feedback to staff
• Consistently demonstrate sound judgment
• BPO experience is an advantage
WITH STRONG COMPETENCY LEVEL IN FOLLOWING
• Communication Skills (Spoken)
• Communication Skills (Written)
• Presentation Skills (Written)
• Customer Service Orientation
GENERAL SAFETY AND SECURITY
• Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS)
• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions
• Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA) – For Healthcare Accounts
ELIGIBILITY
• Regular and certified employees in their current role
• Open to all interested internal applicants who meet the qualifications stated
• The Performance Appraisal, Individual Development Plan, Attendance and Discipline records will be reviewed
• Applicants must have at least 12 months of tenure in his/her current job

Business Excellence Reports Specialist

BSC Provider Services Reports Specialist is responsible in ensuring that all routine reports are sent based on timelines, obtain pertinent data from all relevant departments, and compile and sanitize the information before proceeding to data analysis.

Is responsible to collect and analyze the data, help drive critical business decisions by designing reports, analyzing metrics, study trends and data patterns and communicate the findings and provide recommendation to Operations, Quality and Training Team

DATA MANAGEMENT

• Collaborate with cross-functional teams to understand business needs and requirements for reporting and analysis
• Collect data by partnering with WFM, Training and Operations
• Ensure that the data are sanitized before proceeding to analysis. Develop and implement data quality checks to ensure accuracy and consistency of data
• Develop, design and maintain dashboard in an easy-to-comprehend format
• Create and maintain reports and dashboards to track key performance indicators (KPIs) and identify trends and patterns
• Identify opportunities for process improvement and automation to increase the efficiency and effectiveness of reporting
• Stay up-to-date with industry trends and best practices in reporting and analytics

REPORTING

• Interpret data and provide recommendation for business decisions. Communicate findings and insights to stakeholders through presentations and written reports
• Circulate routine reports on timely basis without missed

QUALIFICATIONS

• Should not have faced disciplinary action higher than the first written warning within the past six months
• Must possess high self-motivation, multi-tasking abilities, and be capable of managing tasks independently within structured timelines
• Possess strong communication, presentation, interpersonal, and analytical skills
• Proficiency in MS Office applications such as Excel and PowerPoint
• Proficiency in Power Query
• Proficiency in Power BI is an advantage
• Must be willing to work in night shift schedule
• Ability to work with little supervision

BUSINESS EXCELLENCE FUNCTION (OPERATIONAL EXCELLENCE)

• Facilitation of Basics of Operational Quality class (BOQ)
• Contribute to AIM (All Ideas Matter)    
• Lead SPARK engagement (Sharing Practices and Replication of Knowledge)

ESSENTIAL SKILLS

• Analytical and problem-solving skills    
• Present data and articulate self well    
• Consistently demonstrate sound judgment    
• Rapidly get to the root cause of issues    
• Design appropriate analysis to support the team in implementing analysis    
• Provide effective communication and feedback to staff    
• Consistently demonstrate sound judgment    
• BPO experience is an advantage    

WITH STRONG COMPETENCY LEVEL IN FOLLOWING

• Communication Skills (Spoken)    
• Communication Skills (Written)    
• Presentation Skills (Written)    
• Customer Service Orientation

GENERAL SAFETY AND SECURITY    

• Protects the organization’s assets by upholding the principles of the Quality Information Security Management System (QISMS)    
• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization’s business functions    
• Remain compliant with the relevant business, local and international regulatory and legislative requirements particularly the Health Insurance Portability and Accountability Act of 1996 (HIPAA) – For Healthcare Accounts           

ELIGIBILITY

• Regular and certified employees in their current role
• Open to all interested internal applicants who meet the qualifications stated
• The Performance Appraisal, Individual Development Plan, Attendance and Discipline records will be reviewed
• Applicants must have at least 12 months of tenure in his/her current job

Quezon City, Bridgetowne ZetaPhilippines