The IT Support Specialist provides technical support to internal staff, troubleshooting common hardware, software, security and network issues across Windows, macOS, Linux, and iOS devices This role requires independent problem-solving and the ability to escalate more complex issues to senior team members.
As an IT Support Specialist at Smartly, you will…
- Diagnose and resolve a wide range of IT issues, including hardware, software, and internal office networks.
- Help keep our physical and data assets secure by following and applying our security and device policies
- Manage user accounts and permissions in Google Workspace.
- Assist with the deployment and maintenance of SaaS applications and mobile device management (MDM) solutions.
- Provide remote and on-site technical support as needed.
- Assist in the device lifecycle process - renewing new devices and recycling old devices.
- Assist in the software lifecycle process - helping Smartlies get the tools they need to get things done.
- Collaborate with a supplier/s that can supply our Apple devices in Apple Business Manager and other various Hardware purchases.
- Collaborate with our Workplace Office Managers to ensure our devices and office are physically secure
We're definitely looking for you, if you...
- 3 to 5 years experience in an IT support role.
- Familiarity with basic security and compliance policies
- Strong troubleshooting skills and knowledge of common operating systems (Windows, macOS, iOS)
- Familiarity with basic networking concepts and mobile device management (Workspace One)
- Excellent customer service and communication skills.
- Able to work independently in a fast paced environment.
- Comfortable working with the EMEA shift and hybrid set up
#LI-AN1 #LI-HYBRID
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
Visit Smartly to learn more.
What the Team is Saying
What We Do
We solve for advertising campaign and creative complexities - both key elements to the time/money savings and performance that brands, agencies and businesses seek.
Our unified platform combines media, creative, and intelligence, offering end-to-end workflows powered by AI across the open and closed web. With over 700 brands and advertisers, we've proven that dynamic and personalized creative makes advertising impactful.
We are on a mission to transform the advertising experience for brands and their consumers. ⚡️
Why Work With Us
As a fast-paced growth company, we offer opportunities to maximize learning and amplify impact. Our culture and values have always been the secret sauce of our growth. They define how we aspire to build our adtech product, whom we hire and reward, and how we work towards a shared vision. Join us in moving advertising forward.
Gallery
Smartly Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are a hybrid workplace where Smartlies have the flexibility to work at the office, from home, or a bit of both. We also offer programs for short-term remote work globally.
