The HRSS Specialist manages employee inquiries, processes Verification of Employment requests, validates medical documentation, and maintains digital employee records within Workday.

The Senior Recruitment Specialist oversees recruitment processes, manages staff, maintains HR systems, and ensures compliance with hiring documentation and safety protocols.

The Training Manager will oversee the onboarding experience for new hires, design training programs, and ensure compliance with training standards while fostering an engaging culture.

The Associate - Process Improvement monitors customer contact quality, maintains client relations, conducts coaching sessions, and ensures compliance with quality standards.

Develop and execute HR Tech Transformation roadmap, manage Workday integrations, enhance user experiences, and drive project management initiatives.

The Sourcing Specialist is responsible for proactively sourcing candidates, building a talent pipeline, conducting screenings, and collaborating with hiring teams to meet recruitment needs.

The Sourcing Specialist identifies and engages top talent, builds candidate pipelines, conducts screenings, and collaborates with hiring managers to meet recruitment needs.

The WFM Manager oversees seat allocation across programs, ensuring optimal resource management, communicating with stakeholders, and analyzing operational trends to improve revenue and efficiency.

The Quality Reviewer monitors customer interactions, evaluates survey results, provides insights for improvement, and ensures quality standards while maintaining compliance with regulations.

The role is responsible for monitoring customer contact points, evaluating surveyed calls, providing insights to operations, and ensuring quality and compliance with standards.

Responsible for monitoring customer interactions, providing insights based on evaluations, and implementing quality standards. Conduct training and process improvement to enhance service quality.

The role involves monitoring customer interactions, providing insights and reports for quality improvements, conducting training sessions, and ensuring adherence to service standards. Responsibilities also include data analysis and maintaining compliance with quality and security standards.

Responsible for monitoring customer interactions, analyzing quality, providing actionable insights, and developing training to enhance operational performance.

Responsible for monitoring customer contact points, providing quality insights, maintaining operational performance, and conducting training sessions to enhance service quality. Ensures compliance with relevant regulations, particularly HIPAA.

Customer Service Representatives handle client concerns via voice or non-voice support, addressing business needs effectively.

The CI Manager drives performance improvement projects, manages teams, analyzes processes, and implements Lean Six Sigma frameworks to optimize client operations and ensure quality management.

The Recruitment Specialist manages the recruitment process, coordinates job fairs, prepares HR materials, and ensures compliance with hiring procedures while maintaining employee records and HR databases.

The HRSS I-9 Specialist manages the I-9 process for new hires, ensuring compliance with USCIS regulations while supporting and resolving queries from employees during onboarding.

The Sr. Director of Business Excellence will lead teams to improve transaction quality, drive operational efficiencies and enhance member experience through data analysis and project management.

The Business Excellence Manager oversees performance management, quality assurance, team development, and process improvement while ensuring compliance with relevant regulations.