Search the 18 jobs at Sagility

The Provider Traditional Bohol Team Leader will oversee internal customer relations, manage staff performance, and coordinate communications between team members and HR. Responsibilities include process improvement initiatives, staff development through performance assessment, and ensuring client service levels are met. The role requires monitoring team productivity and resolving grievances while assisting in operational responsibilities as needed.

The Team Leader will manage internal customer relations, oversee staff development, monitor performance metrics, and facilitate process improvement within the team. Responsibilities include coordinating with HR, managing attendance records, coaching team members, and ensuring productivity standards are met. The Team Leader will escalate issues to management and assist in the development of team members for future opportunities.

A Customer Service Representative (CSR) handles concerns from respective clients through voice support or non-voice assistance.

The Reports Specialist will design and develop reports and dashboards, ensure timely and accurate reporting, analyze operations for improvements, and communicate insights to stakeholders. This role requires collaboration with operations and experience in reporting metrics and automation tools.

The Associate Network Administrator Manager is responsible for designing, implementing, and managing network configurations and infrastructure, ensuring the continuous availability of LAN/WAN networks and corporate servers, and addressing troubleshooting issues. The role involves capacity planning, performance tuning, vendor coordination, and overseeing network system improvements while also managing budgeting and documentation.

The Compliance Specialist assists in preparing compliance requirements for PEZA and BIR, including validating tax benefits, managing asset documentation, and processing business permits. They ensure adherence to policies and maintain organized filing systems while protecting the organization's assets and confidential information.

The Senior Manager of Tech Transformation will lead HR Tech initiatives, focusing on Workday implementation and optimization. This role includes developing user adoption strategies, streamlining processes, managing change initiatives, and overseeing data integration and audits to enhance HR productivity. Collaborative engagement with stakeholders and delivering HR training are key responsibilities.

The Reports Specialist will create, maintain, and analyze operational reports. Responsibilities include developing ad hoc reports using VBA, designing dashboards, and providing strategic insights to stakeholders. The role involves data extraction, process automation with Excel, and ensuring report accuracy and timeliness to optimize workforce management.

The Team Leader is responsible for internal customer relations, process improvement, staff development, and management. They communicate with HR regarding team issues, ensure productivity standards are met, coach team members, oversee performance metrics, and facilitate weekly meetings to optimize the team’s effectiveness and address grievances.

The Team Leader/Supervisor at Sagility is responsible for managing customer support operations, ensuring high performance and productivity of team members, coordinating with HR, resolving issues, coaching staff for improvement, and implementing process enhancements.

The CI Manager at Sagility is responsible for driving improvement projects, redesigning processes, and leading process excellence and digital transformational projects. They work closely with the operations team, interact with clients, and ensure the use of problem-solving methodologies. The role involves people management, continuous process improvement, technical tasks like designing reports, and maintaining general safety and security standards.

Coordinate with stakeholders for headcount reconciliation, generate agent schedules, review and optimize schedules, and ensure service levels goals are met. Requires 1-2 years of experience in scheduling management and proficiency in WFM tools and MS Office programs.

The Customer Service Representative (CSR) handles client concerns through voice or non-voice support based on business needs, ensuring effective communication and resolution of inquiries.

As an Associate Manager - Site IT, you will be responsible for managing desktop hardware and software systems, performance monitoring, problem resolution, resource planning, and project management. You will ensure all workstation hardware and software meet requirements and SLAs, conduct regular audits, handle problem resolution efficiently, and oversee inventory management. Additionally, you will coordinate and implement IT-related projects and assist in resolving technical issues.

The Team Leader oversees internal customer relations, process improvements, and staff development, ensuring productivity and quality standards are met. Responsibilities include coaching team members using performance data, facilitating communication between staff and management, monitoring service interactions, and addressing employee concerns. The role also involves reporting on team performance and assisting in the development of future leaders within the team.

The Workforce Specialist - Scheduler is responsible for creating forecasts, generating schedules, and optimizing workforce management while coordinating with stakeholders. They ensure efficient scheduling for off-phone activities and maintain agent databases. The specialist works in a fast-paced environment, adhering to information security protocols and may require flexibility with work hours.

The Associate - Process Improvement role involves understanding client strategies, maintaining professional communication, monitoring customer contact points for quality, reporting on non-conformance, conducting coaching sessions, handling escalated calls, and ensuring effective process flow. The position supports both in-office and telework employees in achieving service delivery requirements.

The Specialist-Desktop Support is responsible for ensuring proper functioning of IT endpoints, installing and configuring operating systems, handling IT inventory and assets, deploying hardware, troubleshooting defective equipment, and managing software purchase requests.