The Team Leader at Sagility will oversee a team in customer support operations, ensuring effective communication and performance management. Responsibilities include employee attendance records, staff development, performance assessments, process improvement, and maintaining service quality. The role involves coordinating with HR and management, coaching team members, and monitoring service calls to meet client service levels.

The Team Leader is responsible for overseeing customer support operations, managing staff performance, and facilitating process improvements. They communicate with HR about team issues, coach team members, prepare performance assessments, monitor service quality, and assist in maintaining operational efficiency. This role involves ensuring the team meets productivity standards and complies with organizational policies and regulations.

The Compliance Specialist is responsible for the effective deployment of HIPAA policies, developing and maintaining the Compliance Program, conducting audits, ensuring adherence to organizational procedures, and managing security-related incidents. They also monitor risks and controls, promote information security visibility, and report compliance with regulatory requirements.

The Team Leader at Sagility is responsible for overseeing and improving team performance, managing staff relations, and ensuring compliance with procedures and client service levels. Responsibilities include communication with HR regarding employee concerns, coaching customer service representatives, and monitoring performance metrics for continuous improvement.

The Team Leader is responsible for managing a team of customer service representatives by ensuring performance standards are met, coaching staff, handling escalated calls, and facilitating communication among team members and management. They will oversee attendance records, process improvements, and staff development while ensuring compliance with quality standards.

Responsible for optimizing Workday CRM and other key solutions, managing custom application development, overseeing application services, and ensuring operational alignment with business objectives. This role involves stakeholder engagement, project management, and technical support to enhance the member and patient experience.

The Associate Network Administrator Manager will design and implement network infrastructures, manage LAN/WAN operations, ensure network performance and security, and oversee IT project management. Responsibilities include troubleshooting, capacity planning, vendor coordination, and maintaining documentation. The role also involves staff management, budget preparation, and enhancements to improve systems within a fast-paced environment.

The WFM Manager is responsible for ensuring optimal allocation of workforce seats across programs, maintaining stakeholder relationships, and delivering insightful data presentations. They mentor teams, manage financial forecasting, and collaborate with various departments to improve operational effectiveness. The role requires strategic thinking to enhance revenue and reduce costs while adhering to company policies for confidentiality and security.

The Scheduling Specialist is responsible for creating and maintaining efficient schedules for agents by analyzing call volumes and agent availability. This role includes timekeeping activities, monitoring staff shift compliance, coordinating with stakeholders, and generating agent schedules to ensure optimal staffing and service levels are met.

The Recruitment Specialist will manage the entire recruitment process, maintain HR documentation, assist new hires with onboarding, handle applicant inquiries, and ensure compliance with HR policies. The role involves coordination at job fairs, the maintenance of HR databases, and communication with internal stakeholders, aiming to promote a smooth recruitment process and enhance the overall candidate experience.

The CI Manager will drive performance improvement projects, redesign processes, and engage with clients to enhance business operations. Responsibilities include deploying Lean Six Sigma methodologies, managing teams, monitoring process effectiveness, and conducting training. The role also entails ensuring compliance with regulations and improving overall process quality through data analysis and communication.

The Sr. Director, Business Excellence will lead transaction quality and continuous improvement efforts, collaborate with RPA and Analytics teams, analyze data to enhance customer experience, and mentor teams in strategic skills. Responsibilities include facilitating change management, conducting leadership workshops, and improving operational efficiencies through innovation.

The Business Excellence Manager ensures performance management and quality standards are met across all customer contact points. This role involves developing reports, driving process improvements, managing teams, and maintaining compliance with quality systems and regulations. The manager also conducts training and mentoring, recommending Six Sigma and Lean projects within the organization.

The Operations Manager oversees daily metrics, monitors performance across various metrics, and ensures operations are managed effectively. They attend client meetings, escalate issues, and analyze financial estimates. The role entails quality management, strategy for staff development, and compliance with policies such as HIPAA. They also make recommendations for process improvements and engage with management to enhance employee efficiency.

The role involves managing customer concerns via voice and non-voice support, addressing issues on billing, payment collection, and provider support as required by the client.

The CI Manager will drive performance improvement projects, redesign processes, and interact with clients to identify business opportunities. Responsibilities include deploying Lean Six Sigma methodologies, conducting quality meetings, and training team members in process excellence. This role aims to enhance the overall performance and quality standards within operational teams.

The WFM Senior Manager is responsible for optimizing workforce planning activities by managing staffing levels, forecasting requirements, and enhancing scheduling techniques. This role involves planning, analysis, reporting, and administration of workforce systems, ensuring compliance with company policies and effectively responding to operational demands.

The Team Leader (Back-Office) is responsible for overseeing a team of Customer Service Representatives, managing internal customer relations, facilitating process improvement, engaging in staff development, monitoring performance metrics, and handling escalated customer inquiries to maintain operational efficiency and service standards.

The Continuous Improvement Associate Manager will drive improvement projects, redesign processes, and collaborate with operations teams to enhance performance within the organization. Responsibilities include conducting training,Quality meetings, and ensuring effective management of processes while utilizing Lean Six Sigma methodologies to generate business impact and improve overall efficiency.

The Reports Specialist is responsible for creating, maintaining, and analyzing reports related to operations. Duties include using VBA for ad hoc reports, designing dashboards, ensuring report accuracy, and collaborating with various stakeholders to support decision-making and process improvements.