Business Development Operations

Company Description

IFS is a billion-dollar revenue company with 7000+ employees on all continents. Our leading AI technology is the backbone of our award-winning enterprise software solutions, enabling our customers to be their best when it really matters–at the Moment of Service™. Our commitment to internal AI adoption has allowed us to stay at the forefront of technological advancements, ensuring our colleagues can unlock their creativity and productivity, and our solutions are always cutting-edge.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and understand our responsibility to reflect the diverse world we work in. We are committed to promoting an inclusive workforce that fully represents the many different cultures, backgrounds, and viewpoints of our customers, our partners, and our communities. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs. With the power of our AI-driven solutions, we empower our team to change the status quo and make a real difference.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships

Job Description

Business Development Operations 

About the Role:

We are seeking a highly motivated and analytical Business Development Operations Specialist to play a crucial role in optimizing the performance and efficiency of our Business Development (BD) team. This role will be instrumental in managing our BD tech stack, identifying growth opportunities, tracking performance, and enabling the team to achieve its targets. The ideal candidate will possess a strong knowledge of sales processes, data analysis, and technology, with a passion for driving continuous improvement.

Key tasks:

Tech Stack Management:

• Review and Assessment: Evaluate the current BD tech stack (CRM, Outreach, Demandbase, Consensus, Lusha, LinkedIn Sales Nav, etc.), evaluating usage, effectiveness, and ROI.
• Platform Optimization: Improve the utilization of existing platforms, streamlining workflows and maximizing their potential.
• Integration and Reporting: Enhance integrations between platforms to ensure seamless data flow and develop robust reporting mechanisms to track key metrics.
• Collaboration: Work closely with other departments (e.g., Customer Success, Marketing) to evaluate and improve the overall tech stack ecosystem.

Performance and Improvement:

• Opportunity Identification: Identify areas for improvement within the BDR team, including process gaps, misalignment with other departments, and ineffective tool utilization.
• Performance Tracking: Monitor key performance indicators (KPIs) related to growth, inbound conversion rates, and opportunity creation. Analyse activity levels to ensure optimal performance across the BD team.
• Data Analysis: Use data to identify trends, patterns, and areas of underperformance. Use data-driven insights to recommend and implement process changes and improvements to current working practices.
• Corrective Actions: Develop and implement corrective action plans to address underperforming areas and drive overall business performance.

Team Enablement and Collaboration:

• Process Enablement: Train and enable the BD team on new processes, tools, and best practices, ensuring consistent execution and optimal performance.
• Cross-Functional Collaboration: partner closely with the BD Enablement team and Marketing teams to maintain alignment, share best practices, and ensure seamless integration of processes and technologies. Stay informed of process changes within these departments and adapt BD workflows accordingly.

Qualifications

Qualifications:

• Proven history in a Business Development Operations or similar role.
• Strong knowledge of sales processes and methodologies.
• proven history in managing and optimizing sales technology platforms (CRM, Outreach, Demandbase, Consensus, Lusha, LinkedIn Sales Nav, etc.).
• Excellent analytical and problem-solving skills, with the ability to translate data into actionable insights.
• Strong communication and social skills, 1 with the ability to effectively collaborate with cross-functional teams.