Customer Success Manager, Middle East

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. 

Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Our team is looking for an experienced Customer Success Leader to manage existing and new Strategic Accounts portfolio, including ME Co Pilot Online Accounts and will report into the Sabre ME. This role will be accountable for a new business target with sales organization as well as have responsibility for a territory in the regional sales and account management targets with the focus on delivering sustainable profitable growth.
Role and Responsibilities:

• Align Organizations strategy for growth and revenue generation for new and existing business in the Off and Online segment in Premier Strategic Accounts portfolio, which includes new conversion sales, renewals, new product sales efforts, and share shifting opportunities across the agency territory

• Demonstrate the consultative selling approach emphasizing the value and outcomes customers achieve through cost savings, increased efficiency, higher revenue, or improved customer satisfaction in their own business.

• Propose innovations or enhancements anticipating future challenges or needs that align with the customer’s growth strategy, staying one step ahead of competitors.

• Partner with the sales organization to negotiate profitable contracts to maximize Sabre revenues

• Evolve annual territory customer success strategy and execution; perform ongoing online market landscape analysis and market research to identify top opportunities and risk

• Partner with sales organization to ensure effective management of customers and long-term commercial success

• Implement and maintain effective sales management to provide current and accurate revenue projections and pipeline forecasts to support business growth

• Ensure that key customers make best use of Sabre technology and deliver to meet agreed targets.

• Sell new solutions to both existing and new customers to reach annual regional sales targets

• Establish and maintain a high level of customer engagement at various levels, positioning Sabre as an innovative player in the territory

• Provide regular detailed status and activity reporting in customer activities and solutions performance to leadership

• Work closely with the marketing, customer engagement, product management, delivery, and consulting leaders to ensure activities (including marketing strategies, implementation, and execution) are aligned with the overall corporate strategy

• Foster strong relationships with internal leaders/stakeholders across Sabre; responsible for collaboration and global process development across all segments in the region

Qualifications and Education Requirements:

• Minimum 10 years of relevant sales work experience

• Degree in relevant field

• Extensive understanding of the Travel Off and Online market landscape, including knowledge of key players, knowledge of the competitive landscape, key trends, opportunities, and challenges

• Experience in a customer-oriented environment

• Proven experience selling and driving negotiations to a successful close

• Passion and success managing and growing within a sales organization

• Proven ability to influence cross-functional teams within a global matrix organization, with strong capabilities to build relationships with internal and external stakeholders

• Conflict resolution skills, persistent in the face of obstacles and strong follow-through on commitment

• Professional presence and business acumen with articulate and persuasive oral and written communication skills

• Strong people skills and extremely resourceful

• Strong knowledge of the travel/hospitality markets and/or enterprise software space

• Fluency in English language skills. Additional foreign languages would be an advantage.

•  Willingness to travel (up to 50%) and work outside of standard office

We will give careful consideration to your application and review your details against the position criteria. You will receive separate notification as your application progresses. Please note that only candidates who meet the minimum criteria for the role will proceed in the selection process.

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