Business Analyst

Join us on our exciting journey!

IQVIA is The Human Data Science CompanyTM, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward. IQVIA has approximately 79,000 employees in more than 100 countries, all committed to making the potential of Human Data Science a reality, and we are actively hiring.

At IQVIA, you will have the opportunity to build your career, while helping our customers drive human health outcomes forward. We dedicate our experience, resources, and reputation so that you can drive your career and choose the path that best defines your development and success.

WE are Global Technology & Operations (GTO)

GTO plays a key role in driving technological advancements and operational excellence across IQVIA. Our mission is to drive productivity throughout the organization by providing centralized services that leverage IQVIA´s scale.

We have a team of over 1900+ employees, across 50 countries providing the core infrastructure & technology for IQVIA organization of 90,000+ employees.

Role Overview

We are seeking a dynamic and experienced professional to join our team. In this role, you will align our Enterprise System solutions (CRM & CPQ) with the goals of our internal business stakeholders by analyzing and developing innovative integrated software solutions.

As a Business Analyst (BA), your mission is to provide an excellent user experience to our internal customers through state-of-the-art and standardized business requirement gathering processes. This will ensure the delivery of business solutions that meet customer objectives, resulting in high satisfaction, trust, and confidence in IQVIA Enterprise Systems.

You will be joining the Enterprise Business Technology team under GTO, which delivers Enterprise Systems that manage Opportunity & Revenue Lifecycle Management related processes.

BENEFITS

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Job Profile

• Project activities:
  • Requirement Gathering: Arrange meetings and workshops with clients and stakeholders, understand their requirements and work with Product Managers to prioritize them.
  • Requirement Analysis: Analyze requirements and map technical dependencies.
  • Requirement Documenting: Create and maintain product and sprint backlog for each solution / system.
  • User tests: Co-ordinate and facilitate UAT testing with stakeholders to ensure that the product meets user expectations. Review training material development.
  • Operations: Support day-to-day operations of the project and provide status updates to management when requested. Play active role in project plans setup, priorities, timelines assessments and resources allocations.

• Business Development activities:
  • Merger & Acquisition: Facilitate the onboarding process for newly acquired companies by conducting a fit-gap analysis to assess their existing processes, systems, and capabilities in comparison to IQVIA's enterprise solutions.
  • Demos: Provide product demos to the stakeholders and clearly articulate value proposition during business development process. Ensure that the platform capabilities are showcased to their full ability and that the customer has a true understanding of what to expect on the outcome.
  • Operations: Assist and guide business champions, sales, and strategic pricing teams to ensure that IQVIA's enterprise systems consistently and efficiently drive revenue recognition

• Manage End-To-End Induction Operations:
  • Product QA: Provide acceptance criteria for product requirements, work with both the developers and QA team to ensure the requirements are fully met and validated.
  • Product evolution and enhancements: Advocate for our business champions by submitting new requests aimed at enhancing user experience and optimizing processes to better support their business operations.
  • Thought Leadership: Proactively develop broader and deeper knowledge of technology / services solutions and trends for the healthcare market.

Qualifications

• Bachelor’s degree in engineering or information technology
• 3-5 years’ experience of performing business requirements gathering, requirements management, client management.

• Analytical Thinking and Problem Solving
  • Creative thinking, decision making, learning, problem solving, system thinking, conceptual thinking, visual thinking.

• Behavioral Characteristics
  • Personal accountability, trustworthiness, time management, attitude to adapt, continuous learning.
  • Ability to work in a fast-paced, cross-functional team environment.

• Business Knowledge
  • Business acumen, IQVIA or Industry relevant solution knowledge
    • SalasForce Sales Cloud (CRM)
    • Pricing Solutions (creating quotes and managing pricing)

• Agile (PMI, SCRUM, Prince, SAFe) project implementation methodology knowledge

• Communication and interaction skills
  • Excellent verbal & non-verbal Communication, written communication, leadership & influencing, teamwork, negotiation, and conflict resolution.
• Tools and Technology
  • MS Office productivity tools and technology, business analysis tools and technologies, communication tools and technologies such as JIRA, Confluence and Visio.
  • Proven quick learner of new software, tools, technologies.
  • Experience within a high-growth, technology company is beneficial

Product-specific Differentiations

• Business Knowledge
  • Salesforce.com Opportunity Lifecycle Management implementation knowledge
  • And or, Conga Revenue Lifecycle Management covering CPQ implementation knowledge.

• Tools and Technology
  • Salesforce Admin 201 certification (must have)
  • Salesforce Business Analyst (recommended)
  • Conga CPQ (recommended)
  • Salesforce CPQ (optional)

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com