About us:
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning…
We are seeking a proactive and analytical Business Analyst to support our customer's Operations Control Centre in managing disruptions effectively. This role will focus on understanding customer and operational needs, analysing data and documenting requirements for change. The ideal candidate will drive improvements in disruption management by delivering insights, identifying trends and ensuring that business processes evolve to enhance efficiency and customer satisfaction.
Please note this role operates in a hybrid model with candidates expected to be able and willing to work from our customer's Dublin office at least once per week.
Required Skills:
- Proven experience as a Business Analyst, preferably in an operational or customer-focused environment
- Strong analytical skills with experience in data analysis and reporting tools (e.g., Excel, SQL, Power BI)
- Excellent problem-solving skills with the ability to assess risks and opportunities
- Experience documenting business requirements and working within an Agile or Waterfall environment
- Strong stakeholder management skills, with the ability to communicate effectively across all levels
- Knowledge of disruption management principles and best practices is highly desirable
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Experience with process mapping, workflow documentation, and business case development
- Bachelor's degree in Business, Data Analytics, Information Systems, or a related field (or equivalent experience)
Key responsibilities & duties include:
- Collaborate with Disruption Management Product Manager and OCC SMEs to understand Operational and Customer needs, identifying opportunities, pain points aswell as current risks & challenges
- Gather and document business requirements, through facialtion of cross-functional discussions between business users, IT, and external partners. Ensuring requirements are based off customer scenarios and aligned OCC and Customer Strategies. With the initial priority to complete analysis on known limitations around customers rebooking on connecting flights (primarily with checked in bags) through mapping existing process
- Extract and analyse data to support decision-making and prioritisation
- Work closely with the Product Owner(s) and technical teams working on Disruption Management initiatives by supporting User Acceptance Testing (UAT) and ensure business scenarios are covered
Desirable skills:
- Relevant Business Analysis certification (e.g., CBAP, BCS)
What’s in it for you:
- An opportunity to join a fast-growing company
- Options for career advancement
- Learning and development opportunities
- Flexible working environment
- Competitive salaries based on experience
Equal Opportunity Employer:
Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.
If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!
Not for you?
Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.
P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.
At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace.
Your personal data
Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:
- Used lawfully, fairly and in a transparent way
- Collected only for valid purposes and not used in any way that is incompatible with those purposes
- Relevant to the purposes we have told you about and limited only to those purposes
- Accurate and kept up to date
- Kept only as long as necessary for the purposes we have told you about
- Kept securely
If you would like to contact us about your data, please use the following address: [email protected]
Top Skills
What We Do
We help mature organisations evolve into modern digital businesses with faster time to market, increased operational stability and security.
We offer a suite of technical services delivered by an experienced team of subject matter experts. Our services can be provided as a fully managed service or as an embedded part of your team. We focus on both short-term and long-term goals that emphasise business outcomes for our customers.
Why choose Amach:
1. Business Agility - We focus on removing your IT debt, so that your company can focus on delivering business value to your customers at pace in a secure and reliable manner.
2. Cost Reduction - We help reduce your IT costs across all domains. This includes operational costs in both cloud and your data centres, licencing, evergreening, and reducing project delivery timelines.
3. Operational Stability - We will modernise your IT systems ensuring operational stability and resilience, to ensure the end user experience for both customers and staff are enhanced.
4. Enable Innovation - By removing IT debt, we create space for your team to focus on innovation, ensuring business longevity and futureproofing. We bring both sector experience and lessons learned.
5. Security - We address the overall architecture to ensure security by convention vs configuration. We promote DevSecOps practices, so security isn’t seen to prevent teams from delivery in an efficient manner.
6. Improve Employee Experience - We create and implement your EUX strategy that adapts to a changing world, while improving security and user efficiency - resulting in improved colleague satisfaction and retention.
7. Sustainability - Achieve your sustainability goals through optimising your overall IT footprint and reducing costs.
We thrive on delivering customer value in every interaction.
If you are interested in hearing more or to see how we could help you, please get in touch [email protected]
