Job Description
Are you a dynamic and talented individual with a passion for turning raw data into actionable insights that drive strategic decision-making? If you thrive in a collaborative environment, have a keen knack for problem-solving, and possess excellent communication skills, we invite you to embark on an exciting journey with us. We are on the lookout for a highly skilled Business Analyst to join our innovative team and contribute to shaping the future of our organization.
Qualifications
- Proficient in using ticketing tools, with experience in Service Now and JIRA preferred.
- Understanding of application platform integration and transitions.
- Proven ability to elicit, analyze, and document business requirements.
- Ability to create clear and concise functional and non-functional specifications.
- Strong problem-solving and critical-thinking skills.
- Excellent communication skills, able to engage in discussions with stakeholders.
- Basic knowledge of user acceptance testing and processes implementation / process improvement.
- Ability to collaborate effectively with cross-functional teams.
- Understanding of software development lifecycle (SDLC) methodologies, such as Agile.
- Proficient in using PowerPoint and Excel.
Additionally:
• Experience or familiarity with IAM platforms, particularly with Quest One Identity, would be a significant advantage.
• Advanced Excel skills would be highly beneficial.
• SQL knowledge would be a valuable asset.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Top Skills
What We Do
We make digital ?????™ by combining human-centered design with real-time Analytics, AI, Cognitive Technology & Automation to create exceptionally engineered Brand Experiences!
Sutherland is an experience-led digital transformation company. Our mission is to deliver exceptionally engineered experiences for customers and employees today, that continue to delight tomorrow.
For over 35 years, we have cared for our customers’ customers, delivering measurable results and accelerating growth. Our proprietary, AI-based products and platforms are built using robust IP and automation.
We are a team of global professionals, operationally effective, culturally meshed, and committed to our clients and to one another.
We call it One Sutherland. #MakeDigitalHuman
