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Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Requirements:
- Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with accuracy.
- Strong problem-solving skills and attention to details
- SQL - mandatory. Firm knowledge in SQL coding.
- ELK– knowledge in Kibana analysis, create reports/dashboards - advantage
- Resilient – be able to sustain critical incidents.
- Possess excellent organizational and interpersonal communication skills.
- Working in a Production environment – a strong advantage
- B.Sc. in Industrial Engineering/math/information system or other quantitative fields
Responsibilities:
- Real-Time System Analysis: Analyze system malfunctions in real-time using multiple analyzing and big data tools.
- Application Health Monitoring: Monitor the health of business applications using a variety of advanced technologies to ensure uninterrupted operations.
- Incident Management: Manage real-time incidents by communicating effectively with IT operators, business users, and management. Act as the focal point during incidents and lead them to resolution in a responsible and timely manner.
- Post-Incident Analysis: Produce comprehensive Root Cause Analysis (RCA) reports post-incidents and oversee the implementation of fixes and future mitigation measures.
- Application Expertise: Develop expertise in key business applications to support and resolve issues, bugs, and related concerns efficiently.
- Dashboard and Reporting: Build and maintain Kibana (ELK)-based dashboards and create SQL-based reports to support business operations and decision-making.
- System Stability: Collaborate with IT and business units to develop and implement methods that enhance the stability and reliability of the information systems.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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What We Do
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry.
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