Billing Support Specialist

Here at GoNetspeed, we believe in the power of connectivity. We believe that life doesn’t wait for us to catch up. We believe that providing the fastest and most reliable Internet to the communities we serve means committing to the present and building for the future.

And we believe that our amazing team of employees are the key to our future and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team.

The Customer Billing Specialist will work alongside the Billing Support Team daily and offer support to the Customer Service Team as needed. This position is responsible for assisting with the day-to-day operations of billing and maintaining positive interactions with NY Customers.

 Answering customer billing inquires by phone and email

Assisting with daily and monthly billing operations including:

o processing payments

o managing customer accounts

o seasonal suspends and reconnects

o delinquent notices

o suspends/restorals

o credit bureau reporting

o total disconnects

o 911 updates

o write-offs

Assist with monthly “go to bill” for each company (OTC, TTC, UFN, GNS), including download of monthly reports.

A strong attention to detail is required to review, audit, and close orders to ensure accuracy in billing. 

Periodic audit of billing system to ensure accuracy of customer data.

 Interact with complex database and management systems supporting customers.

Strong attention to detail

 Very strong telecommunications skills must be able to balance multiple, complex, and time sensitive duties all at the same time.

Experience in dealing with challenging interpersonal situations using flexibility to create positive change.

Knowledge of company policies and procedures.

Valid driver’s license and reliable transportation.

Skill in operating various office equipment. Proficient in the use of personal computer applications including Microsoft Office.

Strong oral and written communication skills.

Strong in-person communication skills for face-to-face cold calling of residences and general communication with clients.

Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner.

Ability to organize and prioritize multiple work assignments and manage projects effectively.

Ability to pay close attention to detail.

Ability to make sound decisions using information at hand.

Two years of experience in direct or related industry

Associates degree in business or a combination of education and experience

GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.

Thank you for choosing GoNetspeed as your potential next employer! We know you have other options when selecting an employer of choice and are so glad you chose to apply with us.