Billing Specialist

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We're looking for an exceptional Billing Specialist with a customer-centric mindset who can become the subject matter expert in our billing operations. This position will process the monthly billing and be the point of contact for customer inquiries. This position reports to the Billing Manager and requires acute attention to detail and strong communication skills.

What You’ll Do:

• Process monthly billing process including various products and types of revenue (subscription, recurring, and one-time fees) ensuring accurate customer invoicing

• Work with various departments and external partners (Sales, Support, Success, 3rd parties) to manage client accounts and address customer billing inquiries

• Follow the revenue assurance process in compliance with appropriate controls and processes. Ensure all customer arrangements are documented and all customers have valid, current contracts.

• Assist in month-end close activities and account reconciliations, as needed

• Ensure documented billing and revenue policies are applied consistently

• Maintain customer billing information (credit card, ACH, billing address, etc.) and resolve disputes with customers

• Communicate with customers during activation, deactivation, and contract renewal to ensure best-in-class customer experience and accurate customer billing

• Monitor aging accounts and execute payment arrangements for customers

• Prepare special client billing reports and analysis as requested including but not limited to Azuga accruals

• Assist in continuous improvement in the areas of billing and contract review

• Assist with various related ad-hoc projects as needed

What You’ll Need:

• Associate degree or equivalent professional experience Bachelor

• 3+ years of experience in a similar role

• Self-starter, able to identify problem areas and brainstorm and present recommended solutions

• Exceptional organizational, time management, and prioritization skills

• Experience in software products and SaaS preferred

• Experience with software migration is a plus

• Detail-oriented with the ability to work effectively under time constraints and deadlines

• Strong team-player skills, establishing an atmosphere of teamwork and accountability

• Excellent oral and written communication skills with a focus on customer support

• Strong knowledge of Excel and comfortable creating and reviewing spreadsheets

• Familiar with Quickbooks, Stripe, or Salesforce CPQ is preferred

• Working knowledge of ASC 606 and how to apply to customer contracts is a plus

Where You’ll Work:
Our subsidiary Aspire is headquartered in Chesterfield, MO. Employees for this position will have a hybrid work model with some days in the office and some days remote.