Billing Analyst

We’re looking for a junior Billing Analyst to join our Finance team! If you have a keen eye for detail, a passion for accuracy, and a strong ability to manage financial data, we want to hear from you. In this role, you’ll support billing operations, ensure invoices are processed correctly, and help maintain financial integrity across our organization. This is a great opportunity for someone looking to grow their career in finance while working in a collaborative environment.

What you’ll do

• Issue and distribute invoices on a timely basis
• Proactively resolve any issues or billing errors
• Collaborate with other departments to ensure billing accuracy
• Address customer complaints and questions
• Keep track of accounts receivable to monitor new billings in light of past due balances
• Assist with customer account reconciliations
• Prepare and present weekly and monthly analytical reports
• Support month-end close process by adhering to deadlines and deliverables
• Support annual audit
• Responsible for process documentation for assigned duties and ensure backups are properly trained

Who you are

• 1+ years in a similar role or internship
• Written and verbal english fluency
• Excellent communication, organizational, and time-management skills
• Attention to detail is a MUST

All qualified applicants will receive consideration for employment without regard to race, color, age, marital status, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, medical condition, physical or mental disability, genetic information or military and veteran status

Who we are

At Hero Digital, we believe the future belongs to the businesses that harness technology to serve human needs. Our unique business approach blends consulting, creative, and technology to deliver new business value by transforming the complete digital customer experience. 

We partner with leading companies like Comcast, U.S. Bank, Zoom, Amazon, Airbnb, Cedars-Sinai, Lucid, Nagase, UnitedHealthcare, Masonite, K Hovnanian, and LPGA to drive business growth across the customer journey. 

Our expert teams partner with business leaders to help them unlock value by identifying the best customers, capturing new market opportunities, and developing new products and services to deliver cost savings and drive profitable growth. 

We’re expanding our talented team of customer experience experts. Our unwavering commitment to our partners' success is one source of our heroic reputation. Our team is the other. 

Core Values:

• Perspective- We solve our clients’ hardest problems with the diverse thinking from everyone in our entire organization of experienced professionals.
• Authenticity- We bring our complete and wholehearted selves forward each day to take on every project with deep respect for our clients and each other.
• Curiosity- We love to solve hard problems by looking in unexpected places, always asking “What if…?” Because that’s where the magic happens.
• Expertise- We take pride in the time and dedication that it takes to be the experts that we are — because that drive is the foundation of our success.
• Optimism- We believe that the best is yet to come, and embrace this mindset that increases creativity, inspiration and happiness.

Above all, Hero Digital is committed to creating an inclusive employee experience that reflects the world we live in today. We’re an equal-opportunity employer that welcomes people regardless of backgrounds, experiences, abilities, and perspectives.