This is a remote opportunity for BILINGUAL candidates living in EST time zone!
Hours: Monday through Friday from 10:00 a.m. to 7:00 p.m. EST
Job Description:
The Customer Service Representatives primary duties are:
- Respond to Customer inquiries and requests for information, and provide status updates, guidance, and information as outlined and defined in approved Desk Reference Guides, policies and procedures.
- Access internal and client systems, interpret screens, update screens and enter contact notes in automated systems.
- Communicate with client staff as required and forward Case and Customer information, when necessary, via telephone, facsimile, or e-mail or other electronic transmission for further processing in accordance with the approved Desk Reference Guides.
- Accurately respond to inquiries with a high degree of respect in a professional and courteous manner.
Minimum Qualifications:
- CSRs shall have at least one (1) year of Customer service experience.
- Applicant must be bilingual (English/Spanish only).
- A high school diploma or GED is required. Associate degree or Degree in progress preferred.
- Applicants will be screened for diction, grammar, voice quality and articulation, proficiency with computer and Customer service skills and experience.
Preferred Skills/Experience:
- Ability to navigate in up to seven separate systems and up to three systems simultaneously.
- Ability to navigate and update systems in Windows.
- Ability to convey information and direction for multiple programs during a single interaction.
- Previous experience as a customer service representative in a call center.
Professional Skills:
- Strong verbal, interpersonal and written communication skills
- Team player with the ability to work in a fast-paced environment.
- Superior interpersonal skills including courtesy, professionalism, empathy, and a cooperative attitude.
- Ability to be flexible to handle multiple priorities and to work limited overtime as necessary.
What We Do
Welcome to ADNET, a small business, recognized for customer-centric solutions. ADNET was founded in 1991 to provide information technology (IT) solutions to the science community at NASA. Building on that success, we expanded our core capabilities to Science and Engineering, IT, Education/Public Outreach, and Training/Professional Support Services. Our Federal customer base includes the Department of Transportation, Department of Labor, Department of the Interior, National Oceanic and Atmospheric Administration, and Army Corps of Engineers.
We are Astrophysicists and Earth Scientists, researching and exploring our world, and worlds beyond. We are Science Systems and Instrument Engineers, building and supporting the tools that ensure successful missions. We are Information Security leaders, protecting your infrastructure and intellectual capital. We are Software and Network Engineers, creating tailored IT solutions. We are Program Managers, developing sustainable solutions in dynamic environments. We are Financial and Business Analysts, ensuring efficiency and cost-effectiveness. We are Multimedia and Public Outreach innovators, developing and delivering your message through media vehicles that meet your needs.
We are reliable, flexible, and accountable. We are award-winners and career developers. We are a catalyst for change.
