Bilingual CSR (Spanish/English)

Posted 12 Days Ago
Be an Early Applicant
Brampton, ON
Junior
Transportation
The Role
The Bilingual Customer Service Representative (CSR) will join the dispatch operations team at Charger Logistics, coordinating and planning dispatch resources, communicating with drivers and customers, updating load information, and analyzing resource utilization.
Summary Generated by Built In

Description

Charger Logistics is a world class asset-based carrier. We specialize in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are seeking a well-rounded individual able to work in a fast-paced environment to join the dispatch operations team at the company’s office in Brampton, ON. The position covers various aspects of line haul and dispatching including communicating with drivers, customers and customs officials as well as reporting to the dispatch manager. All applicants must be able to communicate in both English and Spanish.

Responsibilities:

  • Coordinate and plan with department peers to effectively and efficiently dispatch the company’s resources.
  • Should have worked on Fleet Manager, DAT, Load Link, Open Load Boards.
  • Communicate specific freight requirements and procedures to drivers.
  • Handle customer inquiries in a timely, professional manner.
  • Update customer web portals with up-to-date load information.
  • Monitor and update shipment statuses on the company’s internal applications.
  • Analyze resource utilization and generate reports as needed.
Requirements
  • Must be able to communicate in both English and Spanish.
  • 2+ years of trucking industry and/or dispatch experience is an asset.
  • Freshers with excellent verbal and written communication.
  • Demonstrated ability to manage high-stress situations calmly and effectively.
  • Demonstrated ability to actively manage multiple, concurrent projects.
  • Knowledge of Department of Transportation (DOT) rules and regulations preferred.
  • Positive attitude with good people skills.
  • Good command of MS Office (Excel and Word) with an ability to quickly learn new software.
Benefits
  • Competitive Salary 
  • Healthcare Benefit Package 
  • Career Growth 

The Company
Brampton, Ontario
615 Employees
On-site Workplace

What We Do

Charger Logistics'​ strives to offer the best client focused logistics solution. We start with flexibility. By offering various safe and efficient solutions for all product sizes, weights and sensitivities our limits are minimal. Additionally, our network, various locations throughout North America and fleet size allow us to offer our clients what they need every time.

Charger Logistics was founded in the early 2000's and has grown by leaps and bounds since then. From owning a single truck to owning a fleet of over eight-hundred trucks, two-thousand trailers including reefers, dry vans, chassis, flat beds, step decks and more! A lot has changed however, our commitment to our clients will never change.

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