Belgium Payroll Associate

To contribute and support the team responsible for the execution of payroll activities and/or data management/customer services activities, ensuring that output is accurate and on time. Your responsibilities may be focused on payroll and/or customer services and you will be flexible supporting either as or when required 

Main Responsibilities 

• Independently process Payroll End to End to ensure they are delivered as per the agreed processing calendar(s) and to the agreed KPIs and/or independently perform Data Management or Customer Service activities as per the agreed calendar and KPIs 

• Support Statutory and Year End Reporting to the agreed calendar(s) and to the agreed KPIs 

• Use Payroll expertise to advise upon client queries/issues and ensure a strong understanding of country specific legislation and tasks  

• Support and knowledge transfer Apprentices and/or Associates on Data Management or Customer Service activities 

• Ensure Tickets and Calls are responded within SLA timescales and to a high standard 

• Support System Maintenance Testing  

• Liaise and transact with Third Parties 

• SOC Controls completed on time and with the necessary evidences  

• Support and contribute to root cause analysis to ensure details are accurate and that feasible preventative measures are suggested to limit any reoccurrence 

• Conduct Knowledge Transfer sessions and ensure the audience has understood and can put into practice 

• Maintenance of DWIs to ensure processes are up to date and reflective of the service 

• All system issues/defects are reported correctly and tickets are logged with the necessary details and evidences so Application Services and/or Products can investigate  

• Highlight to Service Manager any deviations from the standard scope of service 

• Ability to recognize and deal appropriately with sensitive and confidential information 

• Time Recording to be completed accurately and on time 

• ALIGHT Security Standards are adhered and followed 

• Contribute to team meetings and raise any issues immediately to your Service Manager 

• Ensure you are up to date with all ALIGHT HR announcements and communications 

• Build good relationships with all lines of businesses where appropriate 

• Update internal stakeholders, when needed, in a timely and accurate way 

• Participates in projects and activities as needed and assigned 

REQUIRED EXPERIENCE 

Professional / Job Experience  

• Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint 

• Flexibility to support a global and fast paced environment  

• Attention to detail 

• Excellent written and verbal skills 

• Self-motivated and a willingness to learn  

• Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures 

Education and Training  

Essential  

• BA/BS in a business-related field such as Accounting, Human Resources, Business Administration, or equivalent combination of education & experience 

• 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment. 

• HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred 

Desirable  

• Experience working with HR and payroll data