As a Banking Back-Office Operator, you will play a key role in ensuring the smooth execution of daily banking operations. You will be responsible for managing and executing internal banking processes, resolving issues and incidents reported by customers, and carrying out daily operational tasks to meet customer expectations.
Key Responsibilities
- Banking Operations:
- Process Optimization
- Collaboration and Support
Monitor and process daily back-office operations, including SEPA, cards, and other daily operational tasks.
Identify, analyze, and resolve operational issues related to transactions, in accordance with internal Service Level Agreements (SLA).
Suggest process improvements through your daily activities to enhance customer satisfaction.
Actively contribute to the definition and monitoring of key performance indicators (KPI) for operational activities.
Work closely with internal teams (notably the Care and Revenue teams) as well as external partners to address and resolve issues.
Participate in projects aimed at improving and automating payment systems.
Who we are looking for
- Experience: Minimum 3 years in an operational or support role.
- Strong problem-solving skills and ability to manage incidents.
- Autonomy and rigor, with the ability to quickly identify and utilize relevant information.
- Curiosity and adaptability in a dynamic work environment.
- Fluency in French and English, both spoken and written.
- Knowledge of card payments and the card lifecycle is a plus.
- Customer-centric, proactive, and adaptable approach.
As we are an international team, please submit your application and CV in English.
About Spendesk
Spendesk is the 7-in-1 spending solution built for finance teams to make faster, smarter spending decisions. Founded in 2016, Spendesk is now one of the fastest-growing fintechs in Europe, with over 4,000 customers and an international team of 300+ employees based in Paris, Berlin, London, Hamburg, and remote. We’ve raised over €260M from leading investors, and been named a French tech unicorn. And we’re not stopping there!
About our people & culture
We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.
About our benefits
Our culture is built on trust, empowerment, and growth — with benefits to match!
- Lunch 60% funded by Spendesk (Swile Card)
- Alan Premium health insurance
- A Gymlib pass to let off steam after a productive day at work
- Access to Moka.care for emotional and mental health wellbeing
- Access to Vendredi allowing us to change the world
- Latest Apple equipment
- Great office snacks to fuel your day
- A positive team to work with daily!
Diversity & Inclusion
At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.
What We Do
Spendesk is the complete spend management platform that gives 100% visibility into company spend. With Spendesk, you get a 7-in-1 solution with corporate cards, invoice payments, expense reimbursements, budgets, approval, reporting, compliance, and pre-accounting in one simple, scalable solution. Trusted by thousands of businesses from start-ups to established brands, Spendesk is designed to save time and money across the entire spending process with 100% visibility, built-in automation, and an easily adopted approval process. Ultimately businesses that use Spendesk empower every employee to be accountable for the financial fitness of the company.
Check out CFO Connect— a community for finance leaders with regular meetups, helpful content and an exclusive Slack channel. Learn more: http://www.cfoconnect.eu/
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