About Us
Future Works is an AI-native digital services firm dedicated to creating a symbiotic world through industry optimization with AI. We partner with mid-size and larger B2B companies in industries like CRE, Aerospace, Manufacturing, Energy, Environmental, Health, Finance, and Funds. Our mission is to help businesses build their digital core, optimize operations, and accelerate growth through innovative, AI-driven solutions. We promise 95% and deliver 110%, creating lasting value for our clients.
The Role
We are seeking a talented Automation Specialist to design and implement automated systems that drive operational efficiency and improve customer value. In this role, you will assess business processes, identify automation opportunities, and leverage modern tools and platforms to create seamless, scalable solutions. You’ll work closely with business and technical teams to ensure smooth integration and maximize the impact of automation on business performance.
Key Responsibilities
- Analyze business processes across CRM, accounting, operations, support, and analytics to identify automation opportunities.
- Design and implement automation workflows using both no-code (Zapier, Make, Power Automate, N8N) and custom-coded solutions.
- Work with APIs and system integrations to connect business platforms like Salesforce, HubSpot, QuickBooks, and NetSuite.
- Monitor and optimize automated workflows to ensure scalability, efficiency, and reliability.
- Develop, implement, and enhance ETL pipelines using both automation platforms and custom scripting to ensure efficient and seamless data integration across systems.
- Collaborate with stakeholders to understand business needs and translate them into automation solutions.
- Provide training and documentation to ensure smooth adoption of automated processes.
Challenges and Opportunities for Growth
- Work on complex, high-impact automation projects that directly improve business performance.
- Identify and implement innovative automation strategies to maximize efficiency and customer satisfaction.
- Develop expertise in a wide range of business systems and automation platforms.
What We’re Looking For
Required Skills and Experience
- Strong understanding of business systems, including CRM, accounting, operational, and support tools.
- Experience designing and implementing automated workflows using platforms like Zapier, Make (Integromat), Power Automate, N8N, or custom scripting.
- Proficiency in automation scripting using Python or JavaScript.
- Ability to work with APIs and system integrations.
- Strong problem-solving and analytical skills.
- Excellent communication skills to translate business needs into technical solutions.
Preferred Qualifications
- Experience with CRM platforms like Salesforce and HubSpot.
- Familiarity with financial systems like QuickBooks and NetSuite.
- Experience with data visualization and business intelligence tools (e.g., Tableau, Power BI).
- Strong understanding of customer support systems (e.g., Zendesk, Freshdesk).
Our Culture
At Future Works, we are guided by six core values that define how we work and deliver value:
- Delivering Joy – Promise 95%, deliver 110%, creating delight for internal and external customers.
- Innovative – Constantly seek improvements, learning and evolving every week.
- Selfless – Make work easier for others; practice “yes, and” thinking.
- Candid – Direct, honest, and clear communication, with added humor.
- Free – Freedom to manage location, schedule, time, and energy.
- Excellent – Strive for excellence, learn continuously, and share knowledge to grow collectively.
Perks and Benefits
- Fully Remote: Work from anywhere in the world.
- Freelance/Contract: Flexible engagement models to suit your lifestyle.
- Open Vacation Policy: Take time off when you need it.
- And more!
Top Skills
What We Do
Future Works provides de-risked, accelerated transformation for technical industries. Our approach delivers three key benefits: speed, value, and most importantly, unprecedented ROI.
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