About us:
Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.
Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions.
Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning…
The Senior Atlassian Cloud Administrator will be in charge of managing a suite of Atlassian Cloud products and marketplace apps. This role involves supporting, maintaining, and optimising these tools across the organisation to enhance efficiency and streamline processes.
The Atlassian product suite is extensively used to facilitate change management, track technical deliverables, and support reporting and measurement. It is a critical component of our customer's operational framework. The successful candidate will oversee the cloud ecosystem, advocate for and support functionalities within the cloud environment, and ensure robust governance and oversight. This role will maintain and enhance the effective and consistent use of Atlassian products and apps, aligning with the principles of transparency, accountability, ownership, and collaboration.
Key responsibilities and duties include:
- Provide forward-thinker and rigorous oversight to ensure precise billing with Atlassian, taking prompt remedial action to address discrepancies and prevent billing issues
- Manage releases from Atlassian, assess their impact, and support the introduction of new functionalities, including testing in a sandbox environment and communicating necessary changes to end users
- Leverage new cloud functionalities such as automation rules to optimise product use and improve operational processes
- Facilitate and manage the discovery, testing, and implementation of new product add-ons where required
- Introduce automation and integration with non-Atlassian products to drive efficiency improvements
- Collaborate with stakeholders, end users, and the Atlassian Admin team to identify requirements and procedural efficiencies, providing best-in-class solutions
- Ensure configurations and schemes are optimised within the instance, including Jira workflows, custom fields, screens, issue types, and permission schemes
- Promptly address and resolve user requests and incidents related to the Atlassian ecosystem in coordination with internal teams and Atlassian support
Required Skills:
- Minimum 5+ years of hands-on experience with Atlassian Cloud products (Jira, Confluence, JSM)
- Strong verbal and written communication skills, capable of explaining complex technical issues in simple terms
- Experience with Agile methodologies, including Scrum, Kanban, and Scaled Agile frameworks
- Proficiency in Jira Automation Rules, JQL, and Advanced Roadmaps
- Strong problem-solving skills, with attention to detail and the ability to identify patterns
- Experience integrating Atlassian products with Microsoft and other platforms
- Knowledge of governance, data quality, and billing management for Atlassian Cloud
- Strong negotiation and stakeholder management skills
Desirable Skills
- Experience with marketplace apps such as Tempo Timesheets, ScriptRunner, and Zephyr
- Scripting knowledge (e.g., ScriptRunner Groovy)
- Knowledge with Jira Product Discovery and EazyBI
What’s in it for you:
- An opportunity to join a fast-growing company
- Options for career advancement
- Learning and development opportunities
- Flexible working environment
- Competitive salaries based on experience
Equal Opportunity Employer:
Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.
If you are passionate about driving customer success, advising on strategic solutions, and contributing to product innovation, we would love to hear from you!
Not for you?
Check out all of our open positions in our careers page and follow us on LinkedIn for future opportunities.
P.S. Share this with friends and co-workers! Don't be afraid they'll steal it from you, if you're amazing and smart we'll find a role for you. We are growing fast and we are always looking for talented people.
At Amach, we strive to be an inclusive community of open-minded individuals with different backgrounds and we are committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion. We strongly believe that a diversity of experience and background is essential to create a fulfilling environment and better solutions for our people and our customers. All Amach employees and contractors are expected to honour this policy and act to ensure that every individual is respected in the workplace.
Your personal data
Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:
- Used lawfully, fairly and in a transparent way
- Collected only for valid purposes and not used in any way that is incompatible with those purposes
- Relevant to the purposes we have told you about and limited only to those purposes
- Accurate and kept up to date
- Kept only as long as necessary for the purposes we have told you about
- Kept securely
If you would like to contact us about your data, please use the following address: [email protected]
Top Skills
What We Do
We help mature organisations evolve into modern digital businesses with faster time to market, increased operational stability and security.
We offer a suite of technical services delivered by an experienced team of subject matter experts. Our services can be provided as a fully managed service or as an embedded part of your team. We focus on both short-term and long-term goals that emphasise business outcomes for our customers.
Why choose Amach:
1. Business Agility - We focus on removing your IT debt, so that your company can focus on delivering business value to your customers at pace in a secure and reliable manner.
2. Cost Reduction - We help reduce your IT costs across all domains. This includes operational costs in both cloud and your data centres, licencing, evergreening, and reducing project delivery timelines.
3. Operational Stability - We will modernise your IT systems ensuring operational stability and resilience, to ensure the end user experience for both customers and staff are enhanced.
4. Enable Innovation - By removing IT debt, we create space for your team to focus on innovation, ensuring business longevity and futureproofing. We bring both sector experience and lessons learned.
5. Security - We address the overall architecture to ensure security by convention vs configuration. We promote DevSecOps practices, so security isn’t seen to prevent teams from delivery in an efficient manner.
6. Improve Employee Experience - We create and implement your EUX strategy that adapts to a changing world, while improving security and user efficiency - resulting in improved colleague satisfaction and retention.
7. Sustainability - Achieve your sustainability goals through optimising your overall IT footprint and reducing costs.
We thrive on delivering customer value in every interaction.
If you are interested in hearing more or to see how we could help you, please get in touch [email protected]
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