Associate Technical Account Manager

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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Inc. seeks Associate Technical Account Manager in Atlanta, GA:

Job Duties: Develop an in-depth understanding of the customer’s Tableau environment, business partners, and their reporting and analytical needs. Offer the best approach guidance and recommendations for optimum health and performance of the Tableau ecosystem. Apply comprehensive troubleshooting and debugging skills to establish a working reproduction, acceptable resolution, and root cause. Provide thorough root cause analysis on issues that could impact the customer in the future. Oversee successful implementation Tableau Blueprint’s Agility arm. Build strong multidisciplinary working relationships with Sales, Engineering, and Product Management. Provide escalation management on critical cases with Support, Sustaining Engineering, and Development to provide regular status updates to the customer. Communicate with all required partners and customers on crucial support cases and high priority issues. Conduct quarterly reporting and deployment reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements. Identity revenue opportunities and partner with the account team to recommend paid services, licenses, training, and additional Tableau products to meet current needs and future growth. Contribute to Tableau knowledge, community, and training resources. Prepare and deliver custom technical presentations and training internally, at customer sites and Tableau conference. Telecommuting is an option. Some travel to Salesforce offices may be required.

Minimum Requirements: Master’s degree, or foreign equivalent, in Computer Science, Systems Science, Engineering (any field), or closely related quantitative discipline, and one (1) year of experience in job offered or in any occupation in a related field.

Special Skill Requirements: (1) Java; (2) C#; (3) JavaScript; (4) HTML; (5) CSS; (6) Python; (7) REST; and (8) SOAP. Any suitable combination of education, training and/or experience is acceptable. Telecommuting is an option. Some travel to Salesforce offices may be required.

Submit a resume using the apply button on this posting or by email at: [email protected] at Job# 21-4998. Salesforce is an Equal Opportunity & Affirmative Action Employer.

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