Description
Tufin's Customer Success team is in search of a passionate Technical Account Manager (TAM) with a primary focus on driving optimal usage and ensuring complete adoption of our technologies among clients, especially in the post-sales phase. As a TAM, you will be the catalyst for clients, guiding them from initial interactions to full-scale deployment of Tufin technologies, amplifying their return on investment.
Responsibilities:
- Client Engagement: Lead initiatives centered on enhancing the benefits of product usage and client adoption. Document and share best practices that encourage greater product utilization among clients and internal teams. Collaborate with sales teams, emphasizing the significance of consistent product adoption for client retention and potential upselling. Track client engagement metrics to demonstrate value and ensure goals are met.
- Technical Expertise: Serve as the beacon for exceptional customer experience throughout the Tufin journey, placing a spotlight on both product usage and value. Guide evaluations to ensure client infrastructure is optimized for seamless adoption of Tufin products. Offer detailed guidance during the post-sales phase, ensuring clients not only deploy but also fully utilize Tufin products. Measure product adoption KPIs to validate technical strategy and demonstrate value.
- Customer Support: Address and resolve client challenges encountered during the initial product adoption phase, coordinating with our support team when necessary. Dive deep into the client's immediate technical needs, promoting continued product usage and adoption. Use metrics to evaluate support efficiency, client satisfaction, and demonstrate the value of swift resolutions.
- Cross-functional Collaboration: Partner with our R&D and product management teams to adapt solutions that elevate product usage and adoption among clients. Establish, maintain, and share best practices that enhance both product usage and client satisfaction. Collaborate on tracking cross-functional KPIs to gauge the effectiveness of solutions and underscore value delivered to clients.
Requirements
- 3+ years of design/implementation/operations/consulting experience in network/security systems.
- Expertise with networking devices (Switches, Routers, etc.), including virtual routing and software-defined networking. Hands-on experience with firewall administration/configuration (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
- Acquaintance with Linux server administration; SQL skills are a bonus.
- Scripting proficiency in Perl, Python, BASH is advantageous.
- Previous experience in a customer-facing, technical lead role with an emphasis on product adoption.
- Outstanding organizational and project management capabilities.
- Excellent presentation & negotiation skills.
- Proficient communication, critical thinking & analytical prowess.
- Openness to travel (up to 25%).
- Bachelor's degree in Engineering/Computer Science or a related field.
#BI-Remote
Top Skills
What the Team is Saying
What We Do
Tufin is a world leading network security policy management company, managing and automating security changes across next gen firewalls and network devices. We are a hybrid technology, supporting on/off prem and cloud services. The automation orchestration piece is what sets us apart in the market, as this allows us to help our customers to implement their security changes in hours or minutes vs. days. Since going public in April 2019, Tufin has continued to be the market leader in the space!
Why Work With Us
Here at Tufin, we pride ourselves on being a transparent organization where the door is always open & treating others with respect and care is our top value (hence our “no asshole” policy). We believe that every employee is important in achieving our mission & as we continue to grow, we are making sure that we are maintaining our unique culture.
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Employees engage in a combination of remote and on-site work.
