About Klook
We are Asia’s leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences.
Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables more moments of joy for travelers with over half a million curated quality experiences ranging from the biggest attractions to paragliding adventures, iconic museums to rich cultural tours, and other convenient local travel services across 2,700 destinations around the world.
Do you share our belief in the wonders of travel? Our international community of over 1,800 employees, based in 30+ locations, certainly do! Global citizens ourselves, Klookers are not only curating memorable experiences for others but also co-creating our world of joy within Klook.
We work hard and play hard, upkeeping our high-performing culture as we are guided daily by our 6 core values:
-
Customer First
-
Push Boundaries
-
Critical Thinking
-
Build for Scale
-
Less is More
-
Win as One
We never settle, and together, we believe in achieving greater heights and realizing endless possibilities ahead of us in the dynamic new era of travel. Care to be a part of this revolution? Join us!
What you will do:
-
Providing ongoing operational support to our merchants such as resolving booking inquiries, payment inquiries, updates to content, campaigns, inventory, policies, etc.
-
Maintain regular communication with existing merchants, conduct business reviews, opportunity identification and updates with merchants on a routine basis.
-
Cooperate with merchants to enhance service levels and meet the needs of both Klook and customers. Particularly with optimizing key supply strength metrics.
-
Onboard new properties for hotel stays and ensure property activation.
-
Communicate and collaborate effectively with various stakeholders - from your business development colleagues, to the content, tech, finance teams, and of course, our all important merchants.
-
Make an impact by identifying areas for improvement across different processes and systems.
What you will need:
-
Have 1-2 years of experience in operations, BD, or a related OTA field
-
Ability to execute under pressure and against tight schedules
-
Strive for high quality and timeliness in your output
-
Possess excellent communication and interpersonal skills and have the ability to work collaboratively in a team environment.
-
Open, agile, detail-oriented, and willing to adapt to fast changes
-
Be fluent spoken and written Japanese & Mandarin , English is plus
-
Operations and/or account management experience would be a plus
-
Work experience in a multicultural, cross-functional, or start-up environment would be a plus
Klook is proud to be an equal opportunity employer. We hire talented and passionate people of all backgrounds. We believe that a joyful workplace is an inclusive workplace, one where employees from all walks of life have an equal opportunity to thrive. We’re dedicated to creating a welcoming and supportive culture where everyone belongs.
Klook does not accept unsolicited resumes from any temporary staffing agency, placement service or professional recruiter (“Agency”). Klook will not be responsible for, and will not pay, any fees, commissions or other payments related to such unsolicited resumes.
An Agency must obtain advance written approval from Klook’s Talent Acquisition Team to submit resumes, and then only in conjunction with a valid fully-executed agreement for service and in response to a specific job opening for which the Agency has been requested to submit resumes for. Klook will not be responsible for, and will not pay, any fees, commissions or other payments to any Agency that does not have such agreement in place or does not comply with the foregoing.
Top Skills
What We Do
Klook is Asia's leading travel and experiences platform. We curate the most joyful experiences so that users can satisfy their relentless curiosity for adventure and experiences at home and around the world. With our website and app, users can experience a world of joy, from attractions, tours to local transportation and stays. Founded in 2014, we are here to inspire and enable more moments of joy through over half a million activities in over 2,700 destinations.
.png)
_0.png)
