Search the 44 jobs at Klook

The Senior Associate, Platform Operations at Klook will enhance operation processes, manage product/platform operations, and lead cross-functional initiatives. Responsibilities also include data analysis for product performance and creating documentation. The role emphasizes streamlining operations and working in a fast-paced, small team environment.

The Associate Manager, Marketing at Klook will oversee affiliate marketing campaigns, manage relationships with affiliates, assist in developing marketing strategies, and track revenue outcomes. The role includes executing campaigns for influencer partnerships and supporting B2B marketing engagements.

The Specialist, Customer Experience (Mandarin) at Klook handles customer inquiries and complaints via various channels, ensuring resolution according to company procedures. The role requires maintaining positive interaction, updating customer information in the system, and liaising with external vendors for booking changes. Fresh graduates are encouraged to apply, and additional customer service experience is a plus.

Lead the finance team in financial reporting compliance with IFRS and Taiwan GAAP, oversee the month-end closing process, manage tax filings, and support the business team on financial matters while liaising with auditors.

The role of Graphic Designer involves conceptualizing and creating engaging visuals, logos, and typography in line with brand objectives. Responsibilities include managing projects, innovating within design constraints, and collaborating with the marketing team. The designer is expected to remain proactive and continually enhance skills while adhering to deadlines.

As the Manager of Performance Marketing, you will drive user and buyer growth through targeted advertising, optimizing campaigns, conducting A/B tests, and collaborating on media planning. You'll leverage data insights to influence audience targeting and creative strategies, contributing to Klook's overall marketing goals.

The Specialist, Customer Experience is responsible for addressing customer inquiries and complaints through various communication channels, ensuring resolution and satisfaction in accordance with company procedures. This role also involves maintaining accurate records of customer interactions and collaborating with teams for feedback and improvements.

The Manager for Destination Planning & Growth will drive revenue and profitability for the Hotel vertical in South East Asia. Responsibilities include leading initiatives, collaborating with teams to improve product performance, and enhancing user booking experiences. The role requires strong analytical skills and a startup mentality with cross-departmental project experience.

The Senior Data Analyst will analyze business requirements, develop and maintain data models, and create Data Requirements Documents. They will collaborate with stakeholders, document business processes, and provide training and support to users. Excellent communication and problem-solving skills are essential for this role.

Lead a diverse team in providing exceptional support to KR customers across multiple platforms. Drive team performance, handle escalations, coach team members, and optimize work distribution in collaboration with Workforce Management. Identify inefficiencies to enhance the quality of customer experiences and contribute to process improvements.

The Senior Manager of Marketing at Klook will oversee the execution of integrated marketing plans across various channels, manage budgets, drive growth, and enhance key metrics. This role involves collaboration with cross-functional teams, maximizing customer engagement through partnerships, and ensuring effective communication of campaign results to stakeholders.

As a Contractor for Booking Fulfilment at Klook, you will handle manual bookings and resolve related queries while maintaining a professional attitude towards customers. You'll coordinate with internal teams and merchants for booking amendments and refunds, keep accurate records of interactions, and provide feedback for improvements.

The Specialist, Customer Experience role involves responding to customer inquiries and complaints through phone, chat, and email, ensuring resolution according to company procedures, and maintaining detailed records of customer interactions. The role also requires liaising with vendors to fulfill booking changes and providing feedback for service improvement.

As a Marketing Manager, you will create and implement strategic B2C marketing campaigns, manage project deliverables, collaborate with stakeholders, enhance customer retention through CRM strategies, analyze campaign performance, and mentor junior team members.

Lead a diverse Customer Experience team to handle customer inquiries via calls, chats, and emails. Motivate team performance through coaching and development. Manage escalations and develop processes for improved service quality. Analyze performance reports to drive data-driven decisions for enhanced customer experiences.

The role involves driving system automation, managing marketing campaigns, optimizing processes, and developing standard operating procedures (SOPs) for enhanced operational efficiency. The candidate will work collaboratively across teams to streamline tasks and improve execution effectiveness.

The Customer Experience Specialist will handle customer inquiries and complaints via phone, online chat, and email, ensuring issues are resolved according to company procedures. The role involves maintaining positive customer relations, updating customer information, making booking changes, and liaising with external vendors.

The Customer Experience Specialist will handle customer inquiries and complaints through various channels, ensuring resolutions are in line with company procedures. Responsibilities include updating customer interactions in the system, making booking changes, and collaborating with other teams for feedback and improvements.

The Associate Manager/Manager of Finance Operations leads day-to-day finance operations, ensures timely month-end closing, prepares annual financial statements, handles tax-related issues, manages payment operations, and liaises with external parties such as auditors and tax consultants. The role requires strong leadership and financial knowledge in a fast-paced environment.

The Specialist in Booking Fulfilment handles manual bookings and resolves booking-related queries. They communicate with customers and merchants, update booking information, and work collaboratively with internal departments. The role requires proficiency in Japanese and English and a strong problem-solving mindset.