The Specialist, Customer Experience is responsible for handling customer inquiries and complaints through various channels, ensuring resolution according to company processes. This role involves maintaining a positive attitude, updating customer information, and collaborating with team members and vendors for booking changes.

As a Specialist in Process Excellence, you will improve operational processes through workflow analysis and knowledge management. Responsibilities include developing efficient procedures, organizing knowledge base content, and collaborating for continuous improvement based on user feedback and analytics.

As a Specialist in Customer Experience at Klook, you will handle customer inquiries and complaints through various channels, ensuring they are resolved according to company processes. You will maintain customer interaction records, liaise with external vendors to fulfill booking changes, and share feedback for improvements.

In this role, you will support the onboarding and maintenance of a portfolio of travel-related products, ensuring quality assurance, product optimization, and effective communication across various teams. Your tasks will include data-driven problem-solving and providing market insights to enhance customer satisfaction.

The Associate/Senior Associate in Business Development at Klook will provide operational support to merchants, maintain communication and business reviews, enhance service levels, onboard new properties, and collaborate with various stakeholders to identify process improvements.

The Specialist in Customer Experience role involves handling customer inquiries and complaints via phone, online chat, and email, resolving issues according to company procedures, and maintaining accurate records of customer interactions. The position requires effective communication and problem-solving skills, with the ability to collaborate with external partners for booking changes.

Klook is looking for an Associate/Senior Associate for Operations to help drive their mission of connecting travelers with memorable experiences across the globe. This role involves promoting a high-performing culture and contributing to the company's core values. Candidates should be ready to work in a dynamic travel environment and support overall business operations.

The Senior Associate, Category Planning & Operations will drive performance for travel product verticals by shaping business models, managing cross-departmental projects, and collaborating with product and technology teams to enhance booking processes. They will also lead initiatives in data analysis to monitor commercial and operational performance.

Lead and enhance performance for travel product verticals at Klook, shaping business models, driving cross-departmental initiatives, improving tech usability, and analyzing data for operational insights.

The Senior Associate will oversee Klook's travel product verticals, driving performance through strategy development, program management, and data analysis. This role involves collaboration with cross-functional teams to enhance product offerings and improve booking processes on various platforms.

As a Team Leader in Customer Experience at Klook, you will manage a diverse team, handle customer escalations, provide coaching, and optimize team performance to ensure high-quality support across multiple platforms. You'll collaborate with various departments, analyze reports for decision-making, and contribute to continuous improvement initiatives.

The Manager of Business Development role at Klook involves acquiring and onboarding a diverse range of hotels, managing relationships with partners, ensuring competitive pricing, collaborating with internal teams for optimization, and monitoring market trends for new business opportunities.

As a Business Development Associate at Klook, you will support the management of a diverse portfolio of travel products. Responsibilities include onboarding new merchants, optimizing product quality, coordinating across teams, providing market insights, and leveraging data to enhance operational performance.

The Data Science Lead will lead MarTech initiatives, focusing on developing and deploying predictive and prescriptive analytics models. Responsibilities involve using data science and machine learning to improve business results, managing production-ready models, and mentoring junior team members while translating complex data insights for stakeholders.

The Associate Manager, CX Program will oversee Klook's Insurance vertical, ensuring exceptional customer satisfaction by leading strategic initiatives, collaborating with various teams, and monitoring success metrics. The role involves training customer service agents, handling escalations, and engaging with customers for feedback to drive improvements.

The role involves leading integrated marketing campaigns in the UK for Klook, focusing on both strategy and operational execution. Responsibilities include managing multi-channel campaigns, building partnerships, analyzing marketing data, and ensuring compliance across all marketing materials while collaborating with cross-functional teams.

The Manager, Business Development is responsible for sales planning and execution, including creating pitches for prospective merchants, managing acquisition pipelines, conducting market research, and owning specific destinations or verticals. Strong teamwork, relationship-building, adaptability, and problem-solving skills are essential for success in this role.

The Performance Marketing Manager will take ownership of user and buyer growth through targeted paid advertising in various markets. Responsibilities include collaborating on media planning, optimizing paid social, display, and app campaigns, and implementing tests to improve performance. A strong data-driven and analytical approach is essential.

The role involves creating sales strategies, engaging partners, managing key accounts, and collaborating with internal teams to drive sales growth and improve operational efficiency for Klook's travel services. The candidate will leverage advanced sales techniques to negotiate deals and build strategic relationships with merchants.

Manage and grow Klook's affiliate partner program in the UK, develop partnerships, analyze performance metrics, collaborate across global teams, and ensure compliance with communications.