Search the 28 jobs at Klook

The Associate, Marketing role at Klook involves overseeing payment and contract management, building performance trackers, handling ad-hoc data requests, and executing marketing optimization projects. The position requires attention to detail, problem-solving skills, and the ability to work in a fast-paced environment to support the local marketing team.

As a Team Leader for the Customer Experience team at Klook, you will oversee a diverse team to deliver high-quality travel support to customers. You'll motivate team performance, handle escalations, and improve customer interactions through coaching and feedback. Additionally, you'll analyze team reports to drive organizational improvements and contribute to process development.

The Specialist, Customer Experience will manage customer inquiries and complaints through various channels, resolve issues based on company procedures, update customer interaction records, liaise with external vendors, and provide feedback for improvements.

The Manager of DMO Partnership is responsible for building strong relationships with tourism organizations, leading co-marketing campaigns, managing the sales cycle, conducting market intelligence, networking for partnership opportunities, negotiating deals, and providing thought leadership in the tourism sector.

The Specialist in Customer Experience will handle customer inquiries and complaints via phone and online channels, ensuring resolutions follow company procedures. Responsibilities include maintaining customer interaction records, liaising with vendors for booking changes, and sharing feedback for service improvement.

The Manager/Senior Manager of Strategic Partnership focuses on sales planning and execution, engaging with existing merchants to enhance sales, managing key accounts, and collaborating with various internal teams. Responsibilities include driving revenue growth, maintaining merchant relationships, and contributing to strategic planning efforts to improve supply metrics.

The Specialist in Booking Fulfilment is responsible for handling manual bookings and booking-related queries, resolving issues, and liaising with internal and external parties to manage bookings and refunds. They maintain accurate records of transactions, escalate complex issues, and ensure customer satisfaction with a professional attitude.

The Supply Strategy and Operations Planning Manager develops and implements strategies to enhance Klook's hotel supply growth and profitability. Responsibilities include creating innovative supply programs, building a supply business intelligence system, and improving operational efficiency, all while leading cross-functional collaboration to achieve strategic goals.

The Senior Manager of Talent Acquisition will lead a team to ensure efficient recruitment processes, act as a trusted advisor to senior management, develop sourcing strategies, analyze talent market trends, and optimize applicant tracking. This role requires collaboration with HR business partners to align strategies and manage recruitment metrics effectively.

The role involves building consumer pricing strategies, conducting A/B tests for price elasticity, and collaborating with product managers to improve internal tools for efficiency. It also requires deep dives into pricing best practices and developing yield management frameworks.

As a Data Scientist in the Pricing Strategy team, you will develop dynamic pricing models, conduct predictive and prescriptive analysis, and collaborate with teams to inform pricing decisions aimed at revenue growth.

The manager of performance marketing will drive user and buyer growth through targeted paid advertising, optimize campaigns, collaborate on media planning, and implement tests for performance enhancements.

The Associate, Content is responsible for creating and curating travel-related content for various platforms, analyzing content performance, collaborating with the SEO team for visibility, curating user-generated content, and preparing performance reports with insights and recommendations.

Handle customer inquiries and complaints through various channels, ensuring resolution according to company procedures. Maintain accurate customer interaction records and liaise with vendors for booking changes. Proactively find solutions and provide feedback for improvements.

As a Team Leader in Customer Experience, you will manage a diverse team to provide high-quality support across various platforms, drive team performance, handle escalations, and coach team members. Additionally, you will work with management to analyze performance reports and identify improvements to enhance the customer experience.

The Marketing Manager will drive multi-channel marketing campaigns, collaborate with Sales and Integrated Marketing, analyze campaign performance, and ensure proper marketing data collection and workflow processes. The role focuses on customization for brand partners and nurturing the marketing tech stack.

The Associate Manager/Manager of Finance Operations will oversee day-to-day finance operations and month-end closings across regions, prepare annual financial statements, control payment operations, manage tax-related issues, and liaise with auditors and tax consultants.

Assist in scheduling interviews, enhancing candidate experience, managing pre-onboarding processes, and supporting recruitment initiatives. Engage with candidates and hiring managers to ensure smooth hiring operations and develop strategies for building a talent pool.

The Senior Associate in Product Content Quality will measure and optimize Klook's activity content for enhanced usability, analyze product content for improvements, conduct user research, mentor junior staff, manage travel package content, collaborate on booking processes, and lead projects to improve operational efficiency.

The Associate, Product Content Quality role involves measuring and optimizing Klook's activity content for usability, managing and updating product content, conducting user research, auditing content for accuracy, strategizing with stakeholders for better booking processes, and analyzing data for insights and solutions. The position requires keen attention to detail and a customer-focused approach.