The Manager of Global Communications at Klook will develop and implement communication strategies to enhance the company's position as a leading travel platform. Responsibilities include fostering relationships across teams, managing media relations, developing content for campaigns, guiding crisis management, and using data to evaluate PR outcomes.

The Marketing Associate will create and schedule engaging content, develop strategies for affiliate campaigns, analyze performance data metrics, and stay updated with social media trends. They will also maintain communication with affiliate partners, collaborate with the marketing team, and execute partnership campaigns.

The Specialist, Customer Experience (Mandarin) handles customer inquiries and complaints through various channels, ensuring issues are resolved professionally and according to company procedures. Responsibilities include maintaining customer information, liaising with vendors, and sharing feedback for improvements. Fresh graduates and those with customer service experience are encouraged to apply.

As a Team Leader for Booking Fulfilment, you will guide a diverse global team, monitor workflows to meet SLA targets, analyze data for decision-making, and collaborate across departments to enhance productivity and customer experience. You will also design and execute process improvements and take on additional projects as needed.

The Customer Experience Specialist will handle customer inquiries and complaints via phone, online chat, and email, ensuring issues are resolved according to company procedures. The role involves maintaining positive customer relations, updating customer information, making booking changes, and liaising with external vendors.

The Specialist in Booking Fulfilment handles manual bookings and resolves booking-related queries. They communicate with customers and merchants, update booking information, and work collaboratively with internal departments. The role requires proficiency in Japanese and English and a strong problem-solving mindset.

The Customer Experience Specialist at Klook handles customer inquiries and complaints via phone, chat, and email, resolves issues according to company procedures, maintains accurate records, facilitates booking changes, and shares customer feedback for continuous improvement.

Lead the finance team in financial reporting compliance with IFRS and Taiwan GAAP, oversee the month-end closing process, manage tax filings, and support the business team on financial matters while liaising with auditors.

The role involves driving system automation, managing marketing campaigns, optimizing processes, and developing standard operating procedures (SOPs) for enhanced operational efficiency. The candidate will work collaboratively across teams to streamline tasks and improve execution effectiveness.

The Customer Experience Specialist will handle customer inquiries and complaints through various channels, ensuring resolutions are in line with company procedures. Responsibilities include updating customer interactions in the system, making booking changes, and collaborating with other teams for feedback and improvements.

As a Data Science Lead, you will spearhead MarTech initiatives, focusing on building and deploying predictive and prescriptive models. Responsibilities include improving business outcomes through data science techniques, leading a team of junior analysts, translating complex concepts into actionable insights, and monitoring model performance on cloud platforms such as AWS or GCP.

The Specialist, Customer Experience role involves responding to customer inquiries and complaints through phone, chat, and email, ensuring resolution according to company procedures, and maintaining detailed records of customer interactions. The role also requires liaising with vendors to fulfill booking changes and providing feedback for service improvement.

The Associate, Business Development supports maintaining a high-quality portfolio of travel products, assists in acquiring diverse merchants, coordinates with various internal teams, ensures product quality, and provides market updates.

The Senior Associate/ Associate - Partnerships role at Klook involves managing partner accounts, executing B2C marketing campaigns, analyzing campaign performance using data tools like Tableau, and collaborating with both internal and external teams to optimize and create strategic partnerships in the Singapore market.

The Associate in Business Development at Klook will support the development of transport services, assist with operational and sales tasks, handle merchant inquiries, and engage with various departments to maximize sales and enhance efficiency. Responsibilities also include onboarding partners and conducting market mapping.

The Senior Associate/Associate Manager in Pricing Strategy will conduct A/B tests, build a yield management framework, develop internal tools alongside product managers, and implement industry best practices for pricing and revenue management. The role involves defining processes involving various functions for pricing workflows.

The Associate Director, Business Development at Klook will be responsible for building trust and relationships with partners, leading and developing the BD team, creating and executing sales strategies, and securing cash funding from key merchants. The role requires advanced analytical skills, problem-solving expertise, and a commercial mindset to drive sales success and growth for the company.

As a Marketing Manager, you will create and implement strategic B2C marketing campaigns, manage project deliverables, collaborate with stakeholders, enhance customer retention through CRM strategies, analyze campaign performance, and mentor junior team members.

The Senior Associate, Marketing will manage digital marketing campaigns in the Philippines, focusing on user acquisition and retention, performance tracking, and cross-functional collaboration. Responsibilities include campaign planning, optimizing strategies based on data, and aligning local initiatives with global marketing strategies to enhance customer engagement and drive growth.

As a Contractor for Booking Fulfilment at Klook, you will handle manual bookings and resolve related queries while maintaining a professional attitude towards customers. You'll coordinate with internal teams and merchants for booking amendments and refunds, keep accurate records of interactions, and provide feedback for improvements.