Associate Relations Partner

Position Overview: The Associate Relations Partner is responsible for managing and resolving Associate relations issues, providing advice and support to managers of individual contributors. This role involves directly handling Associate relations work, while consulting with and keeping Business Partners updated on all developments.

Key Responsibilities:

• Associate Relations Management:

  • Address and resolve Associate concerns and grievances promptly and effectively.

  • Conduct thorough investigations into Associate complaints, ensuring a fair and unbiased process.

  • Provide guidance and support to Associates/Managers on workplace issues, policies, and procedures.

  • Lead the creation, implementation and review of P&C policies and procedures related to Associate Relations.

• Advisory and Support:

  • Serve as a trusted advisor to managers of individual contributors, offering advice on P&C policies, and best practices.

  • Support managers in addressing various workplace challenges, including conflict resolution, performance issues, and disciplinary actions.

  • Facilitate effective communication between Associates and Managers to ensure an effective work environment.

  • Consult with and keep Business Partners updated on all Associate relations matters.

• Disciplinary and Performance Management:

  • Draft and review disciplinary notices and performance improvement plans.

  • Collaborate with managers to ensure a fair and consistent approach with disciplinary actions.

  • Coach managers on interpersonal skills and conflict management techniques.

  • Monitor and follow up on performance improvement plans to ensure progress and resolution up to and including termination. Initiate termination action in WD as needed.

• Data Analysis and Reporting:

  • Maintain accurate records of Associate relations cases and resolutions.

  • Analyze trends and provide reports to P&C leadership on Associate relations issues.

  • Use data to identify areas for improvement and develop proactive strategies to address potential issues.

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• A minimum of 5 years of experience in HR, with a focus on employee relations.

• In-depth knowledge of employment laws and regulations.

• Strong interpersonal and communication skills.

• Ability to handle sensitive and confidential information with discretion.

• Excellent problem-solving and conflict resolution skills.

• Experience conducting investigations and managing complex employee relations cases.

• Proficiency in HRIS and Microsoft Office Suite.

• SHRM-CP or PHR certification is preferred.

Location and Workplace Flexibility: We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in ac­­­­­­­­­­­­­­cordance with Company policies. 

Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Commitment to Diversity, Equity, Inclusion, and Belonging 
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity  
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.  

Accessibility Support 

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email [email protected].  

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you’re contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.