Associate Project Manager - (North America TimeZone)

Why this role matters

The Service Delivery Team at Vonage provides a unique one on one onboarding experience for high value new accounts. The Associate Project Manager is responsible for a variety of different programs that support the Vonage Professional Services Department. . A successful candidate will demonstrate proven leadership experience in a customer service or project management environment. The Associate Project Manager reports directly to the Professional Services Senior Manager. 
This position is to support our North American customers only. Shift patterns are flexible and we will work with you to determine the best fit that matches your personal schedule.

Your key responsibilities:

•  Manage new process, system and operational change projects for Professional Services. 
• Facilitate face-to-face communication and  program feedback, from initial kickoff through milestone reporting and close-out to all Program Stakeholders.
•  Work with cross-functional Vonage stakeholders to define project scope based on client needs and expectations.
•  Participate in calls with Sales to learn about accounts and advise on best practices for potential deals or deals about to close.
•  Manage/complete multiple projects in a timely manner while still handling daily  tasks. 
•  Participate in post-project evaluation sessions.
• Coordinating with internal teams to  identify opportunities to improve processes.
• Answer customer questions, via phone or email, on all company supported applications.
• Provide escalated customer focused support using clear and descriptive methods.
•  Work with multiple departments to provide internal education and assistance for new programs changes and launches. 
•  Additional relevant duties as assigned.
• Communicate, implement and support process change initiatives as directed by management.

What you will bring

• Outstanding communication skills; oral and written.
•  Excellent time management skills.
•  Strong listening skills.
•  Conflict management skills.
•  Ability to work in a fast-paced environment.
•  Detail oriented mind-set.

What is required for application

• Bachelor’s degree in related field preferred or equivalent experience.
• Prior experience (1-2 years) in a project management or related position.
• A background in telecommunications or VoIP is preferred.

How you’ll benefit:

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.