Associate Product Manager ( WFM )

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

• You will be a part of the product strategy, roadmap, and feature prioritization.

• Responsible to collaborate with stakeholders, including customers, sales, marketing, and engineering teams, to gather requirements and define product specifications.

• Conduct market research and competitive analysis to identify market opportunities and drive product innovation.

• Work closely with engineering teams to translate product requirements into actionable user stories and specifications.

• Drive the development and launch of new features and enhancements, ensuring highquality deliverables that meet customer needs and business objectives.

• Monitor product performance and user feedback and iterate on product features to optimize user experience and business outcomes.

• Act as a product evangelist, engaging with customers, prospects, and industry stakeholders to promote our Workforce Management solution and gather feedback for continuous improvement.

What Makes You Qualified

• Bachelor’s degree in computer science, Engineering in IT Technology, Business Administration, or related field.

• 3-5 years of experience in contact center workforce management domain, with a focus on software product management.

• Hands on experience on other leading Contact Centre Workforce Management Solutions in the market. I.e. Nice, Genesys, Verint, Calabrio etc.

• Proven experience leading cross-functional teams and driving product development from concept to launch.

• Strong understanding of domain principles, processes, and best practices.

• Demonstrated ability to analyze market trends, customer needs, and competitive landscapes help drive product strategy.

• Excellent communication, presentation, and interpersonal skills.

• Strong analytical and problem-solving abilities.

• Experience working in Agile development environments.

• Knowledge on Agile methodologies such as Scrum

• Hands on experience of working on SDLC tools such as Jira.

Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.