Associate Product Manager - Social Planner

About HighLevel

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. With a focus on streamlining marketing efforts and providing comprehensive solutions, HighLevel helps businesses of all sizes achieve their marketing goals. We currently have 1000+ employees across 15 countries, working remotely as well as in our headquarters, which is located in Dallas, Texas. Our goal as an employer is to maintain a strong company culture, foster creativity and collaboration, and encourage a healthy work-life balance for our employees wherever they call home.

Our Website -https://www.gohighlevel.com/

YouTube Channel-https://www.youtube.com/channel/UCXFiV4qDX5ipE-DQcsm1j4g

Blog Post -https://blog.gohighlevel.com/general-atlantic-joins-highlevel/

Our Customers

HighLevel serves a diverse customer base, including over 70K agencies & entrepreneurs and 650K businesses globally. Our customers range from small and medium-sized businesses to enterprises, spanning various industries and sectors.

Scale at HighLevel

We work at scale; our infrastructure handles around 3 Billion+ API hits & 2 Billion+ message events monthly and over 25M views of customer pages daily. We also handle over 80 Terabytes of data across 5 Databases.

About the Role

HighLevel Inc is looking for an Associate Product Manager to join the Product team and own Social Planner product (social media scheduling tool). The product is in the growth stage. You will be a leader responsible for identifying opportunities, providing proof of concept, defining the user experience, performing user interviews and building solutions based on your findings with exceptional user experience. 

All products owned by the team have good adoption metrics and we want to accelerate it more. The product requires additional features, better user experience and help users in reaching their full potential.

The goal for the Social Planner product is to provide an easy, turnkey, and robust experience for creating posts focused on evergreen recycling and reuse, while offering enhanced analytics. Enable comment management for each published post, enhancing user engagement and interaction. Envision the creation of an editor with functionalities for image and video editing, akin to Canva. Adding stickers, music, location support in each post with support of AI prompts. Leverage AI to build a Social Calendar and help build brands using the research from analytics about top performing competitors.

Type - Full Time Remote Opportunity (In India only)

Your Responsibilities

 - Understanding the aspirations, pain-points and user behavior of HighLevel customers

- Understand the market and its segment offerings - Shine here to know what the market is providing and how we provide solutions. 

- Create Product Requirement Document with market analysis, low fidelity wireframe or flows, define target market and problem statement for each product.

- Identifying good ideas, cutting, prioritizing and visualizing solutions

- Validating solutions with real users at the conceptualisation, wireframe stage, gathering feedback from various stakeholders and users at mockup stage and conducting beta launches for target segments.

- Analyzing beta feedback and building your roadmaps, themes of product (big picture) and writing user stories for the sprint backlog.

- Collaborating with support, customer success, development and product teams to become an evangelist for your product area and building a strong relationship with other teams while you work in a cross-functional environment

- Instrumenting, analyzing and learning from the user behavior when they interact with your features & products

Working with other Product Managers with a collaborative mindset and assisting them in achieving product objectives.

Your Core Skills

- You are passionate about software products

- You have a strong bias for action.

- You are a quick learner

- You have been involved in a successful (or unsuccessful) launch of a software product end to end

- You have prior experience in either of the following

UI/UX Design

- Product Management

- You understand product development lifecycle and have a history of working on Software products

- You have been a leader either officially or unofficially and have demonstrated leadership skills in the past

- You can deconstruct software products and their business model

- You can intuitively tell a good UX from bad UX

- You are well versed with the social media scheduling industry and a deep understanding of the metrics involved

Preferred Skills

- Skills of writing accurate and precise PRDs

- Experience in a B2B product management or agency environment

- You have been PM before in a product start-up company

- You have worked in Agile or SCRUM environment

Why Join Us?

At HighLevel, you will work in a dynamic environment where innovation drives customer success. This role offers the opportunity to manage cutting-edge AI tools, foster meaningful client relationships, and contribute to the transformative power of AI in business operations.

If you have a passion for providing exceptional support and building long-lasting customer relationships, we encourage you to apply for this exciting opportunity as an AI Employee Account Specialist.

EEO Statement:

At HighLevel, we value diversity. In fact, we understand it makes our organisation stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities, and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences while providing excellent service to our clients and learning from one another along the way! Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.