Associate Manager, Software Development

At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.

When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.

Associate Manager, Software Engineering - Healthcare

Why We Have This Role

Qualtrics is seeking a Software Development Manager to join our growing Engineering function in our Mexico City office. If you have a Bachelor’s degree, have 5+ years of software engineering experience, and want work at a fast-growing tech company, Qualtrics could be the place you’ve been dreaming about.

As a Software Development Engineer on the Healthcare team, you would apply your distributed-systems knowledge, familiarity with full-stack development, databases, various storage-engines, and web-services design and implementation to build premier software and services. Qualtrics is set to disrupt traditional Healthcare through Patient Experience.

How You’ll Find Success 

• Able to design and implement well-crafted, scalable, and maintainable code
• Are relentless on prioritization, comfortable with pushing back, and able to juggle responsibilities and wear different hats throughout the day.
• Experience with using metrics to measure success and leveraging data to make decisions
• Have the technical depth, delegation skills, and bias for action to unblock team members, along with the ability to respond to gaps by making team members feel heard and establishing processes to reduce uncertainty.
• Keep the team engaged, motivated, and focused towards a clear vision

How You’ll Grow

• Able to create and maintain a connection culture, continuously communicating an inspiring vision, valuing people, and giving them a voice
• Through mentoring, teaching, and reviewing, help engineers on your team make sound architectural decisions, improve their code craftsman skills, have a growth mindset, and get out of their comfort zone.

Things You’ll Do 

• Lead a team of software engineers, responsible for the design, development, testing, deployment, and operations of features and services.
• Work with product management and your team to define a yearly roadmap, do quarterly planning, set and track quarterly goals.
• Execute while business/technical requirements are not well defined, and proactively drive deliverables within the team while anticipating and mitigating risk.
• Give the guidance needed and assertiveness to make decisions when the team needs it, showing good judgment and demonstrating strong influence and negotiation skills.
• Make decisions independently, in collaboration with the team, but keep stakeholders informed of impactful changes
• Drive operational perfection by driving investigation of production issues, root cause analysis and follow-up actions for mitigation.
• Build a team culture of collaboration, pragmatic execution, and continuous learning.

What We’re Looking For On Your Resume

• Bachelor’s degree in Computer Science or equivalent.
• 2+ years of experience directly leading one or more engineering teams
• 6+ years of experience shipping web-based application features and code (preferably for a SaaS company)
• Proficiency in modern programming languages (Java, PHP, Scala).
• Experience with web-related technologies such as HTML/CSS and JavaScript.
• Familiarity with JavaScript frameworks, including Angular or Node.js.
• Strong knowledge of database/data storage technologies (SQL/MySQL).
• Must be legally authorized to work in job location without Qualtrics sponsorship now or in the future

What You Should Know About This Team

The Healthcare product line is the enabler of that disruption. Some of the things you would work on in this team are connecting patient experience data to electronic healthcare records, regulatory healthcare survey programs and Magnet reporting. We believe in letting our teams choose the stack on each project, allowing engineers to experiment and learn new, up and coming technologies like Python, MySQL, React, Node.js, JavaScript, DevOps and Kubernetes or its equivalent.

Our Team’s Favorite Perks and Benefits 

• We spend 10% of our time on individual engineering growth activities every quarter
• We participate in personalized Career Action Planning. You will work with your manager to design a plan based on your life experiences, values, and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals at Qualtrics
• $36,882 MXN Experience bonus to be used for an “Experience” of your choosing
• Competitive salary, performance bonuses, generous savings fund match.
• Quarterly Wellness Reimbursement, can be used for activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.
• Amazing QGroup Communities; MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Women’s Leadership Development, which exist as places for support, allyship, and advocacy.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

​​​​​Applicants in the United States of America have rights under Federal Employment Laws: Family & Medical Leave Act, Equal Opportunity Employment, Employee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.