Associate Manager, SMB

Associate Manager, SMB ​

Are you our “TYPE”?

Monotype Global

Named "One of the Most Innovative Companies in Design" by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day.

The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more.

Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences.

Monotype Solutions India

Monotype Solutions India is a strategic center of excellence for Monotype and is a certified Great Place to Work® three years in a row. The focus of this fast-growing center spans Product Development, Product Management, Experience Design, User Research, Market Intelligence, Research in areas of Artificial Intelligence and Machine learning, Innovation, Customer Success, Enterprise Business Solutions, and Sales.

Headquartered in the Boston area of the United States and with offices across 4 continents, Monotype is the world’s leading company in fonts. It’s a trusted partner to the world’s top brands and was named “One of the Most Innovative Companies in Design” by Fast Company.

Monotype brings brands to life through the type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman, and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world.

Position description:

You will lead and manage a team of inside sales representatives to drive sales growth and customer engagement. You will oversee the team’s sales processes, ensure effective follow-up on leads, and work closely with marketing and other internal teams to ensure smooth customer journeys. You will also be responsible for optimizing team performance, setting goals, tracking KPIs, and guiding your team in converting prospects into loyal customers.

What you’ll be doing:

• Inspire and motivate the sales team to meet and exceed their sales targets by setting clear objectives, providing ongoing support, and maintaining a results-driven environment. Monitor progress, identify areas for improvement, and implement strategies to ensure the team remains focused and on track to achieve both individual and collective goals.
• Lead and mentor a team of sales representatives, providing guidance and support to drive individual and team success. Ensure continuous development through training, feedback, and performance management.
• Oversee and optimize the sales pipeline by ensuring effective follow-up on leads and opportunities, as well as managing the sales cycle from prospecting to closing. Ensure your team maintains accurate records in Salesforce.
• Collaborate with your team to build relationships with existing customers, address queries, and spot opportunities for additional product or service sales. Work to improve customer retention and satisfaction.
• Develop and track key sales metrics, monitor individual and team progress against goals, and make data-driven decisions to improve sales outcomes. Provide regular reports to leadership on team performance, sales data, and business insights.
• Work closely with the marketing, product, and customer support teams to align on lead generation, product offerings, customer needs, and strategies for upselling and cross-selling.
• Regularly conduct team training and workshops to enhance product knowledge, sales techniques, and CRM tool (Salesforce) proficiency. Drive continuous improvement in sales activities, ensuring a high level of professionalism and efficiency within the team.
• Ensure feedback from customers is captured accurately and used to improve sales tactics, customer engagement strategies, and overall sales outcomes. Share insights with product and customer experience teams for process improvement.
• Oversee the preparation of quotes for potential clients, ensuring all necessary information, including pricing, credit terms, and sales order processes, is accurately presented.

What we’re looking for:

• 6+ years' overall experience in sales calls and prospect management with a demonstrated ability to convert prospects, closing deals and achieving defined goals.
• Proven experience in leading and managing a sales team, with a track record of driving sales growth and performance.
• Excellent listening, verbal and written communication skills.
• Strong problem identification and objection resolution ability.
• Ability to engage customers and build strong relationships.
• Strong data analytics ability with attention to detail.
• Self-motivated with high energy and drive to succeed.
• Experience with customer relationship management software and knowledge of marketing automation software.
• Ability to embrace change and learn quickly.
• Self-motivated and driven to succeed, with a strong focus on achieving sales goals and exceeding expectations.
• Strong organizational skills and the ability to manage multiple tasks, priorities, and deadlines.
• Strong data analysis and reporting skills, with a keen attention to detail. Ability to leverage data to make informed decisions and drive sales performance.

• Monotype is expanding globally. Proficiency in one or more of the following languages is desirable (not mandatory) for this role: German, Japanese, French, Spanish.

What’s in it for you

• Hybrid work arrangements and competitive paid time off programs.
•  Comprehensive medical insurance coverage to meet all your healthcare needs.
• Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales
• A creative, innovative, and global working environment in the creative and software technology industry
• Highly engaged Events Committee to keep work enjoyable.
• Reward & Recognition Programs (including President's Club for all functions)
• Professional onboarding program, including robust targeted training for Sales function
• Development and advancement opportunities (high internal mobility across organization)
• Retirement planning options to save for your future, and so much more!

Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status

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