Associate Manager -Ethics & Compliance

Company Description

Established in 1986, Sutherland Global Services is a global provider of business process and technology management services offering an integrated portfolio of analytics-driven back-office and customer facing solutions that support the entire customer lifecycle.

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics. We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.

Headquartered in Rochester, N.Y., Sutherland employs thousands of professionals spanning 19 countries around the world. To learn more, please visit us at www.sutherlandglobal.com

Job Description

Internal Investigations: Take the lead in conducting investigations and/or provide operational support to investigation teams for matters reported on the Company’s Ethics hotline. Review case status updates and ensure actions are maintained on the system of record. Create crisp and accurate investigation reports for management review.

Risk Assessments: Participate in the identification and assessment of compliance risks. Help in conducting regular risk assessments and audits to ensure adherence to policies and regulations. Assist in developing strategies to mitigate identified risks.

Transaction analysis and Anti-Fraud procedures: Identify potential red flag transactions across various business areas by conducting transaction data analysis on MS Excel, SQL or other tools and conduct detailed transaction reviews and publish meaningful results.

Training and Awareness: Assist in the development and delivery of ethics and compliance training programs. Help maintain training records and ensure all employees complete the required training and promote awareness of the company’s ethics and compliance program through various communication channels.

Data Management and Analysis: Maintain and organize compliance-related documentation and records. Assist in analyzing data to identify trends and areas for improvement in the compliance program. Use compliance management software and tools effectively.

Other activities: Act as a liaison between the ethics and compliance department and other departments within the organization. Support cross-functional teams in implementing compliance initiatives. Provide administrative support to the ethics and compliance team, such as scheduling meetings, preparing presentations, and managing correspondence. Manage and maintain department collateral and collaborate on global initiatives.

Qualifications

• Commerce or other graduate with CFE/CCEP or similar certification preferred
• Minimum 3-4 years of relevant experience
• Big4 experience will be an added advantage
• Proficient in MS Office Applications and exposure to AI tools.
• Excellent analytical skills - must be able to interpret data, identify trends, and make suggestions for improvements
• Strong verbal and written communication skills; be able to articulate in a clear, constructive, and professional manner
• An out-of-the-box thinker, willing to work flexible hours and quickly adapt to changing circumstances.
• Kind and empathetic, yet persuasive who can thrive in a diverse, multi-cultural environment.