Associate Manager Business Process Transactions

Job Description:

Principal Accountabilities

Manage Operational performance 40%

• Supports the [end to end S2P, O2C, and R2R] Team Managers in their daily operations.
• Ensure smooth migrations, identify potential process risks, establish mitigation/control plans, and monitor the impact.
• Plan, coordinate, and monitor operations performance on agreed-upon SLAs and key metrics.  Advice on appropriate action plans where needed via consistent processes.
• Focus on driving quality with a view towards robust performance management, stakeholder feedback, and active metrics management.
• Ensure regulatory requirements and internal control policies and procedures are followed.
• Drive towards the agreed efficiency targets through defined processes.
• Lead through transitions and increase organizational performance – driving and embedding many competing initiatives.
• Provide reports to management on issues, projects, and processing statistics.
• Owns and executes accounting processes within area of expertise i.e., Source to Pay, Order to Cash and Record to Report, markets that are assigned.

People Management 20%

• Directly Manage and Coach Team Managers and their teams depending on scope and complexity.
• Build and lead an engaged, high-performing team and foster an inclusive environment.
• Accountable for performance management, talent development, and succession planning.
• Provide coaching/mentoring and train employees on Leadership Model behaviors and safety.
• Coordinate activities of team members engaged in processes and sub-processes to deliver on the all functions.
• Participate in governance meetings at the country/region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards.
• Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment.

Stakeholder Management 20%

• Build & manage credible robust business relationships with key partners and stakeholders with a focus on process maturity.
• Work closely with relevant stakeholders in the organization to drive the Process strategy.
• Work closely with Global Process Management & Operational excellence team to drive Process strategy.
• Monitor and communicate Finance operational results in a timely and effective manner through the monthly performance dashboard.
• Timely follow up on Business escalations and provide active resolutions.
• Performs complex analysis of transactional accounting information to support decision-making.
• Fulfill seamlessly all the tasks and responsibilities of the given operations process based on the requirement of the Standard Operating Procedures (SOPs)

Drive Process Improvement Strategy 20%

• Build a culture of continuous improvement and operations excellence, like Six Sigma Process approach.

• Partner and align with the Global process strategy by closely working with the process leads, Operational excellence, Finance Transformation team.
• Coordinate and assist the ERP deployments and migration work for all processes. Collaborates with the SME, Super Users and Business to facilitate training and readiness. 
• Drive the defined process initiatives for your center and implement best practices as per global process.
• Act as a subject matter expert and support the teams with continuous improvement projects. 
   

  Preferred Minimum Required Qualifications:

• Bachelor’s degree in [Accounting, Finance or Business Administration.]
• 10+ years of experience in finance operations work with deep expertise in finance and related processes.
• Excellent verbal and written communication skills
• A Continuous Improvement mindset.
• Demonstrated ability to manage large teams and highly adoptable in building resiliency within them.
• Possess a strong customer service acumen.
• Self-starter with strong analytical, problem-solving skills and initiative to achieve desired outcomes.
• Should be open to work in any shift as per the business requirement.
• Accurate, logical thinker, Ability to work under extreme pressure and good experience on reporting and application like RPA, Power BI, PPT & Excel macro.
• Managed stakeholders in regions with extensive experience working in a diversified industry environment.
• Experience working in a Shared Service Environment
• Ability to work across diverse cultures and backgrounds.
• Manage direct or indirectly a team of up to 30 FTE’s.
• Direct reports range from 10 – 20.
• Building and retention of talent.
• Ability to drive standardization across a highly diverse landscape of Process maturity aligned with the Process strategy.
• Create an organization that can drive technology standardization in highly disparate IT landscape.
• Effective collaboration with team HR, IT, Admin, Support team, Compliance, Internal team, operational excellence, automation team, Learning & development.
• As we move towards the process-based structure, this role could be a succession plan for the Tower Lead role.
• The role would position the individual in some key roles within the Accounting and Finance organization globally and other operational/leadership roles.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.