Associate, Insurance Client Services

About the Role:

Grade Level (for internal use):

07

The Team: The Insurance Client Services Role involves being one of the main client contact in providing them support on maximizing the use of the product for Insurance companies covered in Capital IQ Pro. On a daily basis, the associate’s time is spent in addressing client questions and requests about the platform/excel add-in and is also responsible for escalating issues and inquiries to other teams if necessary, communicating with internal content teams, account management.

The Impact:

• Along with providing the best product in the market is providing the best support for it. Associates have a direct impact on the quality of the support provided, hence directly affecting the client's perspective of the quality of the company as a whole.
• Since the Associates are directly contacting clients, they also have the opportunity to relay feedback to the company and understand the needs of the clients which is valuable to the development of the Platform.
• Additionally, you’ll help to accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey scores to help maintain retention rates and drive revenue increases.

What’s in it for you:

• Associates are trained to be experts in using the products and given that they receive on a day to day basis feedback from clients, they have a good opportunity to explore roles in the product management/content side of the operations.
• Since they have client interaction experiences as well, they also have a good position to discover opportunities in relationship management.
• Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations & universities located across the world.

Responsibilities:

• Responsible for providing the industry-based client support to S&P clients, across the world.
• Accountable for proactively handling inbound client inquiries - phone calls, emails and chats.
• Adaptable to learn recent macro-economic & industry events and enhancements in S&P products.
• Ability to independently manage the interactions with various unified teams.
• Work as a team member to achieve the department targets for client satisfaction.
• You would make suggestions in regard to product usability, presentation, and data quality.

What We’re Looking For:

• Excellent communication skills, ​basic MS Excel skills, strong critical thinking, and problem solving skills with a high attention to detail​.
• Basic Insurance knowledge (eg: what are premiums, how an insurance company makes money, different types of Insurance)
• Strong working knowledge of the fundamentals of business, financial statements, and investments.
• ​Proficient in research and analysis.
• Inclination towards customer-oriented approach​.
• Ability to multitask and prioritize workflow with little supervision.
• ​The position requires working in rotational shifts but initially for the first 8/9months it might be evening/night shift.

Basic Qualifications: Minimum of a Bachelor's/College degree in Economics, Finance or equivalent.

About S&P Global Market Intelligence
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:
 

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
Benefits:

We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries

Inclusive Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering an inclusive workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and equal opportunity, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)