Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
These positions are suitable for candidates who have already graduated / finished college. Unfortunately, we are unable to consider those who aren't graduating until 2025.
Summary
Great customer experiences start with Genesys. Through its market-leading cloud contact center solution, Genesys Cloud CX, Genesys unifies customer and agent experiences across phone, email, chat, text and social channels. As an Associate Software Development Engineer in the Work Automation team, you will be designing and developing high-quality software to deliver key features of the Product roadmaps. We have two associate software engineer positions available for this team.
At Genesys, you can expect a culture that is creative, vibrant, and innovative. We value diversity and inclusion; everyone’s contributions are respected and celebrated. You will be working towards a clear vision in an agile team environment. You will be joining a collaborative team of like-minded people who thrive on technical problem-solving and relish design challenges. Our teams are full-stack, with capabilities to deliver full features across Front-End, Back-End, Eventing and Storage layers. We embrace our micro-services-based architecture harnessing the power of Cloud, ensuring solutions that scale with quality. Genesys Software Engineers think through implementation details of scale, security, and usability. We write code in Java, Python and Angular. We use many AWS technologies.
Location: For this position, we are considering candidates who are willing to work onsite in our Galway office on a hybrid basis.
Key Responsibilities:
- Assist in developing and testing high-quality, efficient software to implement key product features.
- Participate in the implementation cycle, supporting tasks through Testing, Deployment, Maintenance phases.
- Gain an understanding of the overall system architecture and the broader ecosystem.
- Actively participate in team code reviews to ensure quality and promote collaborative learning.
- Adhere to established processes for data security, traceability, and information sharing.
- Exhibit strong communication skills and work effectively in a collaboratively globally distributed team environment.
Minimum Requirements:
- Bachelor's degree in computer science, Software Engineering, or related disciplines. Master’s degree (MSc) in these disciplines is a valuable addition.
- Excellent programming skills, particularly in Java, Python or Angular
- Excellent understanding of object-oriented programming & design.
- Proactive, self-driven, and possessing a growth mindset.
Desirable Skills:
- Experience of AWS technologies.
- Experience of CI/CD processes and using technologies like Jenkins and Bitbucket.
- Experience of developing REST API’s.
- Understanding of Microservices architecture principles and best practices.
Our Benefits:
- Flexible work schedules and work-from-home options
- Development and career growth opportunities
- Excellent pension scheme
- Bonus scheme
- Health Insurance
- Income Protection & Life Assurance
- Family-friendly leave allowances, including paid maternity and paternity leave.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Top Skills
What We Do
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world’s leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
