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Field Based Position - Colorado and Wyoming
About US
CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance. Visit www.cdkglobal.com
At CDK Global, we are focused on connections that allow us to deliver world-class software, support, and data insights. Our values define who we are and how we show up for each other, our customers, and our communities. Our values: Stay Curious, Own It, Be Open, Create Possibilities
Position Summary
Provides high quality installations, and prompt corrective and preventative maintenance on client hardware sold and supported by CDK
Position Responsibilities & Essential Functions
Responsibilities
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Perform Daily functions using WFM device to update service and installation cases. (95-100%)
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Receive and accept service and install cases * Update ETA information within specified ETA guidelines * Log times using WFM timer functions for Shop, Travel, Onsite, Repair, Audit * Create and Update Parts Requests as required (receipt / return ) * Close and Updates cases including any Asset Changes * Perform Asset Inventory of client sites as required during installs
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PC (75-85% Competency) *Diagnostics *Component replacement *Operating System or System Image *BIOS & Configuration *Virus Protection - AV Loads *Use of diagnostic tools *PC Upgrades *SIA Loads *Drive Loads
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Dot Matrix (75-85% Competency) *Change Configs/Default *Replace Print Head *Replace FRU *Replace Cables *Replace OCP and/or switches *Replace or adjust Platen *Replace Motor/belts/sensors *Replace tractors
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Lasers (75-85% Competency) *Change Configs from Menu/Default *Replace Fuser/toner/PS *Resolve paper jam issues replace/clean rollers *Troubleshoot and replace FRU's *"Higher Repair" to Swap ratio
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Hardware Installation (75-85% Competency) *Presite Procedures *Design Procedures *Hardware Install *Hardware Relocation *Quality Procedures *Client interfacing *Install Certification
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Snapon Support (95-100% Competency) *Loading procedures *Licensing *Workstation Setup *SLA
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Driving Customer interaction Revenue (75-85% Competency) *3rd Party PC Maintenance *Maintenance Resign *T & M *PC Sales w Maintenance
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Field Troubleshooting Skills (75-85% Competency) *First Call Resolution *New Products – Stay current *OTA
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Network (75-85% Competency) *Troubleshoot and Repair Wired LAN *Troubleshoot WANs *Troubleshoot and repair wired bridges *Add changes to CDM *General Policy Adherence *IP and Subnets *Configuring Routers NDC Model *Cabling (OSI Layer one) *Terminal Server procedures *CCNA*Configuring Routers Advanced Model *Adhere to NAT policies & procedures, access lists *Dial on Demand -Advanced router issues *Vlan Config *Site to site VPN *Security * VPN Concentrator *SDWAN (Cloud Connect) *IPT Phone Handset *IPT TS *IPT Call Manager *IPT Router
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Wireless Implementation (75-85% Competency) *Wireless Site Survey (Active/Passive) *Access Point Coverage/Configuration and Wireless Bridge Implementation
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Using CDK Tooling (75-85% Competency) *Proton, *Heisenberg, *Ekahau, *Meraki Dashboard, *Salesforce, *VeloCloud Orchestrator, *Microsoft 365, *Case Management System
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Spooler Setup/Maintenance (75-85% Competency) *Master Spooler procedures, redirect printing
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Active listening (85-95% Competency) *Demonstrated Active listening Skills
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Conflict Resolution (85-950% Competency) *Client interaction *Team Interaction
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Spares Inventory Maintenance- Scan all items during quarterly count
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Social Style (95-100%) *Proper Attire - Business Casual *Personal Hygiene
Qualifications
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Adaptability, Process/Project Management/Independent Discipline, Communication Skills (Proper Method), Alignment, Collaboration, Results Orientation, Ethics/Integrity, Service Orientation/Client Focus, Innovation Talent Development, Performance Management
Preferred Qualifications
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Associate’s Degree or Equivalent Experience, Industry Standard PC & Network Certifications
Hourly Compensation Range: $26.00/hr to $29.00/hr
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
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Paid Time Off (PTO)
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401K Matching Program
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Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
Top Skills
What We Do
We’re Neuron at CDK Global. We use artificial intelligence and machine learning to produce predictive data insights for dealers and automakers. We’re committed to helping dealers connect and serve their customer base while growing their businesses in the way they envision.
After the acquisition of Square Root on February 1st, our enterprise software, CoEFFICIENT®, is further breaking through organizational silos, uncovers each dealership's unique needs, and helps achieve business goals to improve customer experiences.
Why Work With Us
Our culture is at the core of everything we do. As we grow, we’re not only looking to hire the best and brightest, but we’re also looking for people who share our values of Own It, Stay Curious, Be Open and Create Possibilities. We pride ourselves on having a diverse workforce. We value and celebrate the uniqueness of individuals and the different
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