Associate Data Quality Analyst

Ready to be a Titan?

ServiceTitan is looking for an Associate Data Quality Analyst to join our Data Engineering department. Strong candidates will have basic knowledge of the SQL server, TSQL, and ETL operations in addition to strong analytical and critical thinking skills. This is a customer-facing role. You will be guiding customers as a technical expert. The most critical portion of the role is working with the customer to deconstruct and re-interpret their data so they can migrate to ServiceTitan successfully. The candidate will work closely with cross-departmental resources to ensure on-time delivery of transferred data for customers adoption of ServiceTitan. 

The Associate Data Quality Analyst will receive projects and deadlines from the Data Engineering or Implementation Departments. The ability to own tasks, clearly communicate requirements, delays, completion and prioritize a constantly shifting schedule of deadlines is paramount. The candidate will work directly with a customer when evaluating new software to review the data in its source software, present cleanups to the larger data team,  and work cross functionally between client, data engineer, and Onboarder. This work is highly critical to our implementation process and in reducing overall data migration time. It is the lynchpin of the sales and onboarding process. Data concerns are a blocker for most of our customers, so delivering high-quality, highly accurate transfers is absolutely crucial and greatly appreciated by both our customers and our company.

What you'll do:

• 60% of your time will be spent working with customers, 40% doing technical work.

• Work directly with customers to ensure their data migration is a success. 

• Manage a wide variety of tasks with shifting priorities and tight deadlines

• Clearly communicate project status and updates with internal and external stakeholders in a timely manner for successful delivery.

• Find and employ methods for transferring sources of data we have not previously encountered

• Evaluate and understand database structures and interpret them into ServiceTitan data model

• Write queries to correct, reformat or move data

• Update and maintain a repository of useful scripts

• Must work EST work hours: 5pm-2am ARM time

​What you'll bring:

• Be proficient in Excel

• Strong English proficiency and communication skills

• Basic knowledge and experience in T-SQL

• Strong analytical and critical thinking skills.

• Able to identify relationships within databases and infer the developers intent based on structure and values

• Ability to work effectively within a team environment with tight deadlines and high expectations

Be Human With Us:

Being human isn’t about checking every box on a list. It’s about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we’re solving. We’re in this together. Come be human, with us. 

What We Offer:

When you join our team, you’re not just accepting a job. You’re making a career move. Here’s how we’ll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.

• Holistic health and wellness benefits: Company-paid medical, dental, and vision (available to employees and their dependents day 1), parent and siblings’ insurance, pet insurance, wellness benefit, office massage, etc.

• Support for Titans at all stages of life: Parental leave and support, on demand maternity support through Maven Maternity, financial planning tools, Employee Assistance Program services, and more

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.