Associate Consultant II

Job Title: Associate Consultant II

Location: Guadalajara, Jalisco, WeWork Midtown

THE OPPORTUNITY:

Although we’re proud of our history, we’re even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages, and retains elite talent.

At Salesloft, our Associate Consultant II will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing Consulting Services team whose primary goal is to successfully on-board each customer, establishing a solid foundation for their future success.

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to develop along a great career path in Consulting Services.

WHAT WE’RE LOOKING FOR:

We are seeking a motivated, results-oriented, forward-looking team player who can help us grow and mature our consulting services organization while ensuring the highest quality onboarding experience for our customers. 

On a day-to-day basis, you’ll learn from more senior consultants how to establish a solid foundation that drives customers’ future successes. You will help play a critical role in the success of the Consulting Services team. Leading virtual SalesLoft trainings, providing strategy recommendations, product adoption and proactive communication - all with one goal in mind: ensuring the successful onboarding of our clients.

If you’re passionate about sales and marketing technology, providing a world-class customer experience, and thrive in a fast-paced, startup environment, then becoming Associate Consultant II is the career path for you!

THE TEAM:

Our Salesloft’s Consulting Services team is comprised of seasoned and up-and-coming consultants who are all aligned to one vision and mission:

• Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes
• Mission: Bring science to the art of sales 

Consultants are also the epitome of our core values and every day they… Lead with humility and respect, Earn customer trust, Put team over self, Redefine what’s possible and Deliver big results. 

THE SKILL SET:

• 2-4 year Professional experience, preferable in a customer facing role in SaaS or technology
• Ability to speak both Spanish & English fluently (Projects primarily delivered in English with occasional requests to deliver training sessions in Spanish)
• Experience using Salesforce, Microsoft Dynamics, and HubSpot CRM is a plus
• Excellent interpersonal skills and ability to build relationships
• Experience having difficult conversations and managing customer expectations
• Owns and manages delivery of multiple concurrent projects, working with the customer's primary point of contact (POC) or supporting larger projects, while establishing priorities and identifying critical tasks to ensure timely progress.
• Effectively balances competing priorities across internal and customer-facing responsibilities, independently creating, updating, and managing project plans with minimal guidance, and negotiating solutions to resolve conflicts when necessary.
• Huge drive, ambition, and motivation for success
• Outstanding work ethic, time management & prioritization abilities
• Character, integrity, and professionalism
• Commitment to being a team player by looking for ways to contribute value to others
• Experience working in a fast-paced environment
• Disciplined, flexible, and autonomous work habits; we don't micromanage
• Bachelor’s degree preferred

WITHIN ONE MONTH, YOU’LL:

• Attend Salesloft’s New Hire Orientation, where you will learn our Salesloft story and understand what makes our “Lofters” unique
• Have 1:1 meetings with your manager, understand your onboarding plan and delve into your daily responsibilities and meet with other key players within professional services and the customer team
• Understand the implementation methodology for our packaged onboarding offerings
• Begin shadowing of calls/meetings with more tenured team members to see our methodology in action via our Onboarding Program
• Meet key partners in Account Management, Finance, Marketing, Executives etc. - they will be key relationships for you throughout your deal cycle
• Experience in-depth product training, including learning how to use the product for your own business.
• Gain a detailed understanding of the customer lifecycle. with emphasis on post-sale onboarding and success processes.
• Deliver customer onboarding and playbook optimization calls.
• Be fully responsible for your very own portfolio of customers and for running calls independently!

WITHIN THREE MONTHS, YOU’LL:

• Achieve the Salesloft Administrator Certification, demonstrating your knowledge of our product
• Understand the various metrics and respective targets for your role (e.g. billable utilization, customer satisfaction, project margin) and those of the broader Customer Services organization (e.g. seats activated, product usage/adoption)
• Understand all aspects of the platform and how to train customers on the platform through our scaled onboarding program and additional 1-to-1 training sessions as needed
• Continue to master your knowledge of the Salesloft product and have a deep understanding of our industry, customer profiles and best practices. 
• Fully understand our internal ecosystem and be able to collaborate cross-functionally to provide the best in class sales process.
• Work with your customers daily delivering value and helping them achieve their goals.
• Meeting your business goals and customer KPIs.

WITHIN SIX MONTHS, YOU’LL:

• Consistently meet or exceed your various targets (e.g. billable utilization, customer satisfaction, project margin)
• Begin your Skill Development program with your manager to focus on professional development around the core competencies of the role
• Consistently deliver value to customers through building and optimizing playbooks.
• Master conversational marketing sales and services best practices.
• Consistently meet or exceed your consulting services goals.
• Support complex paid services engagements for our customers.
• Bring your thinking, strategy, and ideas to the team to advance our creative culture and vision for the future.

WITHIN TWELVE MONTHS, YOU’LL:

• Shadow and participate on larger projects led by more tenured consultants
• Continue to provide excellent service to our customers and meet or exceed your various targets (e.g. billable utilization, customer satisfaction, project margin)
• Continue to focus on your OKRs
• Continue skill development sessions with your manager in order to hone your skills as a consultant
• Achieve your KPIs on a consistent basis including CSAT and utilization

WHY YOU’LL LOVE SALESLOFT:

At Salesloft, we're not just a company, we're a community built on shared values. 

• Lead With Humility and Respect
• Earn Customer Trust
• Put Team Over Self 
• Redefine What’s Possible
• Deliver Big Results

Salesloft delivers a performance force multiplier for the world’s most demanding companies. Salesloft’s Revenue Orchestration Platform, delivering the first AI-powered durable revenue engagement model, keeps market-facing teams on top of all buyer signals, with outcomes-driven prioritization so they always act first on what matters most. Thousands of the world’s most successful sales teams, like those at Google, 3M, IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft.

While we’re proud of our history, we’re even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.

Since our founding in 2011, we have grown into a global, award-winning organization with Lofters based all over the world. As a testament to our organizational health, we have been named by Forbes as one of America’s Best Startup Employers in 2021, Atlanta Business Chronicle’s 2022 Healthiest Employers, three times by Deloitte as a ‘Fastest-Growing Technology Company in North America,’ and have been recognized as a top workplace by Fortune, Glassdoor, Atlanta Journal-Constitution, and Inc Magazine. 

In addition to our stand-out organizational health:

• 2024 Best Places to Work Certified for a fourth consecutive year
• Leader in The Forrester Wave™: Revenue Orchestration Platforms for B2B, Q3 2024
• G2 Enterprise Sales Engagement Leader 15 consecutive quarters
• Recognized by Gartner Peer Insights as a Customer’s Choice in 2023 Voice of the Customer for Sales Engagement Applications
• G2 recently ranked us #1 in Enterprise Sales Engagement and we were named a leader in the 2022 Forrester Wave for Sales Engagement.  We received the highest possible score in 26 out of 30 criteria, more than any other vendor evaluated in our category. 

We’re redefining an age-old industry. This is challenging work – but our team of driven innovators makes the journey thrilling. We’re fast-paced, cutting-edge, and collaborative. We pursue excellence in everything we do and have a lot of fun along the way. Come join us!

WHY SHOULD YOU WORK AT SALESLOFT:

• You will become part of an amazing culture with a supportive CEO and smart teammates who actually care

• You will work with an amazing team you can learn from and teach
• You will experience joining a high-growth/high-trajectory organization
• You will hear “Yes, let’s do that!” and then have the opportunity to successfully execute on your ideas
• You will build community with Lofters of many cultures and backgrounds through ERGs and DEI initiatives
• We have a vibrant, open office that utilizes modern technology
• We firmly believe you will have the opportunity to  grow more here than you would anywhere else

Salesloft is committed to creating a sense of belonging for all Lofters. We integrate representation and inclusion into Salesloft’s core by establishing and meeting specific, time-bound objectives for fair hiring and career growth. We prioritize actionable steps over terminology, and showcase how a genuinely diverse and inclusive culture enhances our financial success and overall performance. 

We are proud to be an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Don’t meet every single requirement? Studies have shown that people from underrepresented groups are less likely to apply to jobs unless they meet every single qualification. At Salesloft we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

Keep an eye on our Careers Page for other positions!

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