BASIC QUALIFICATIONS:
- 2-4 years professional / analytical experience.
- Experience working in both Agile Scrum and Kanban environments
- Ability to analyze, triage, manage major incidents and the recovery process
- Broad experience and understanding of the Loss Draft process and the products/services involved.
- Intermediate to advanced Microsoft Office (Word, Excel, PowerPoint, Visio) skills.
- Experience working with both IT development and Operations to solution both system enhancement requests and production issues.
- Experience documenting new processes and proven ability to identify roadblocks, quality risks and overall system impacts.
TECHNICAL EXPERTISE AND PRODUCTION SUPPORT
- Provide production assistance for the DTE application
- Research and report on simple system fixes.
- Enter routine user-maintained table changes.
- Monitor system workflow
DEBUGGING, TEST MANAGEMENT, QUALITY ASSURANCE
- Provide routine system support following established guidelines and procedures.
- Perform troubleshooting with limited direction.
- Determine testing requirements for small scale projects.
- Provide timely resolution for testing issues.
- Research and identify flaws, errors, and issues with application functionality, flow and/or program changes.
- Produce agreed upon deliverables on time, within targeted estimates
PROJECT MANAGEMENT
- Participate as a project team member.
- Identify project risks and issues.
- Schedule/Prioritize project tasks as assigned.
- Display basic knowledge of project management principles.
- Handles multiple tasks and projects concurrently.
ANALYSIS/SOLUTION GENERATION:
- Reports system problems/testing defects to management and recommend appropriate course of action to remedy.
- Research, report and implement fixes, temporary solutions, workarounds for low complexity problems.
- Ability to identify priority issues and prioritize work accordingly.
PROCESS ENGINEERING:
- Analyze existing processes of low complexity for adaptive or corrective changes
- Document existing and new business workflows.
- Display basic knowledge of fundamental project process re-engineering approaches and techniques.
REQUIREMENTS DEFINITION:
- Analyze requirements for simple new processes.
- Assist in gathering and defining business requirements for simple to moderately complex projects.
- Participate in analysis of business requirements.
- Participate in documentation of system requirements.
- Participate in meetings with clients and internal users.
CUSTOMER LIAISON, RELATIONSHIP BUILDING, AND COMMUNICATIONS:
- Build relationships with business partners at peer level.
- Provide customer training on system enhancements.
- Communicate effectively to both IT development and scrum team as well as to Operations
- Structure and compose written work products independently.
Top Skills
What We Do
We work with the world’s top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we’re united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive.
We protect and secure:
62 million mobile devices
54 million motor vehicles
102 million household valuables, appliances, and electronics
31 million mortgages
55 million travelers and credit card holders
And that's just the beginning.
