Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
How You Will Contribute:
Services Business Process Optimization and Digitization has a mandate to transform the business processes and tools to enable services business to operate with ease and efficiency, thereby delivering on business-critical outcomes at the lowest possible cost, with high quality.
Reporting to the Senior Manager, Business Process Optimization and Digitization you shall be responsible to document business process, identify areas or improvement to deliver optimization and deliver automation solutions for operations in the Ciena Services business.
You will work in Collaboration with cross functional teams (Ops) to get a deeper understanding of requirements and help the tech team to tailor solutions as per the defined goals via requirement elicitation, regular checkpoints and UAT.
The Must Haves:
- 1-3 years of experience
- Degree in Engineering/Commerce or equivalent
- Strong computer proficiency in MS Office (Excel, Word, PowerPoint, Outlook)
- Good project management skills with focus on follow-through to project completion
- Experience in Business process improvement and optimization leveraging Lean/Six-Sigma/Design Thinking
- Proficiency in BPM tools like Promapp/Celonis/Lucid
Assets:
- Self-motivated, must be able to work independently to prioritize activities and set functional goals/objectives.
- Able to work well both in a team and independently.
- Excellent interpersonal, communication, problem-solving, analytical and client-facing skills to facilitate strong relationships with the stakeholders and customers.
- Able to prioritize and handle multiple tasks simultaneously.
- Able to coordinate with and/or direct other team members to achieve planned business results.
- Strong commitment to on-time delivery.
- Attention to detail to ensure data completeness and accuracy.
- Be comfortable working in a global organization, considering global time-zones.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is an Equal Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
What We Do
Ciena (NYSE: CIEN) is a global leader in networking systems, services, and software. We build the world’s most adaptive networks to enable our customers to deliver richer, more connected experiences for all users. At our core, Ciena is a company rooted in people. We prioritize deep, collaborative relationships within our teams and alongside our customers, partners, and communities around the world.
For three-plus decades, we’ve brought our humanity to our relentless pursuit of innovation. We continue to lead the evolution of networking with a strong track record of industry firsts. As end-user expectations skyrocket, our customers and their networks must transform. Ciena powers this transformation by driving next-generation solutions built for maximum openness and agility—today and into the future.
Corporate/Brand Values:
• Customer First
• Integrity
• Velocity
• Innovation
• Outstanding People
We're the perfect size for you to make an impact. W
Only Ciena has the depth of expertise and the culture of collaboration and partnership required to help our partners evolve. We do this by strategically integrating hardware, services, and software in an open environment to ensure our clients’ networks are ‘fit for flexibility’ today and into the f
Why Work With Us
We are known for our industry-firsts, including the first coherent optical solution, converged packet-optical platform, and intelligence automation platform. Our commitment extends beyond innovation, logging in over 35,000 volunteer hours and $2 million to worthy causes in 2023. We're the perfect size and culture for you to make a difference.
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