• Video Reviewing process
• Good communication skills (written and verbal).
• Confidence, good team player, and a quick learner.
• High on Observation and Analytical Skills.
• Ability to concentrate, review videos without distraction to resolution.
• Maintain regular and reliable attendance, flexible with the working schedule.
• Ability to analyze information and evaluate results to choose the best solution and solve problems
• Ensure that appropriate steps were taken to resolve customers problems and providing feedback accordingly
• Conduct quality monitoringAssociate/Analyst – Review Operations
What We Do
Solera is a leading global provider of integrated vehicle lifecycle and fleet management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a “one-stop shop” solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.
