About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Embrace the alpine warmth surrounded by pristine Canadian wilderness In Whistler, home to North America’s largest ski resort, experience the best of alpine living through world-class ski runs, epic mountain experiences and an upbeat village. When the snow melts, the area becomes a playground for mountain bikers, zip-liners, hikers and adventurers. After an adventurous day, tuck into a meal at SIDECUT Steakhouse, where innovative creations match the seasons, or enjoy the après vibe in the warmth of Braidwood Tavern. Looking to recharge? Visit the Spa or take a dip in our heated pool, with a spectacular backdrop of the mountains and an invigorating dose of fresh alpine air.
About the role
As a Recreation Assistant Manager at the Four Seasons Resort Whistler, you would be responsible for managing the ski-concierge operations in winter and pool operations in summer in the respect of the Four Seasons Hotels & Resorts policies and standards.
Salary Range $70,000-$75,000
What you will do
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Schedule the ski-concierge / pool attendants to provide maximum service to guests within budgeted guidelines
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Train ski-concierge / pool attendants and supervise them in the performance of their duties
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Conduct performance evaluations and discipline employees when needed
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Communicate closely with appropriate managers and other Assistant Managers on Duty to ensure follow-up on any special problems, guest requests, etc.
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Review daily arrivals to ensure proper handling of V.I.P.'s and Return Guests, groups, etc. and to escort V.I.P.'s and Return Guests to their rooms
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Handle guest problems and complaints, keeping Assistant Director of Rooms well-informed as to problems and action taken
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Act in the absence of senior management in all matters concerning the safety, security and well-being of hotel guests, patrons, and employee
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Utilize the computer systems in house as well as the telephone switchboard
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Respond properly in any hotel emergency or safety situation
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Assist the teams accordingly when business levels warrant
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Perform other tasks or projects as assigned by hotel management and staff
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Adhere to all Four Seasons standards at all times and understanding the importance of a sense of urgency and professionalism
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Become a role model to all staff by leading by example and treating all coworkers as you wish to be treated
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Demonstrate a strong sense of work ethics and maintain professional decorum at all times whilst on property.
What you bring
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Previous experience in hospitality is desired
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Previous experience in a guest services or front line role
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One to two years of previous management experience in a related function
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Intermediate Skier or Snowboarder
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Excellent communication skills
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Strong commitment to service
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Strong leadership skills
What we offer:
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Competitive wages
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Leisure benefit (ski pass or leisure allowance)
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Access to affordable shared staff accommodation
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Employee theme recognition days and events - Employee of the month, Years of service celebrations, birthday events, etc.
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Complimentary meal per shift in our employee dining room
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Paid time off; vacation days and additional floating holidays per year
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Excellent training and development program
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Discovery Nights at Four Seasons worldwide
Schedule & Hours:
As our hotel is open 24/7, 365 days a year, we expect our Assistant Recreation Manager to be flexible in working mornings, evenings, weekends, and holidays.
Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.
Learn more about what it’s like to work for Four Seasons:
http://fourseasons.com/careers
https://www.linkedin.com/company/four-seasons-hotels-and-resorts
https://www.youtube.com/watch?v=lzq78MIkT2s&t=3s
Learn more about Four Seasons Whistler on Social Media:
Instagram: @FSWhistler
Twitter: @FSWhistler
Facebook: https://www.facebook.com/FourSeasonsResortWhistler/
We look forward to receiving your application!
*Our organization is an equal-opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We do not discriminate on the basis of gender, ethnicity, religion, sexual orientation, age, disability or any other basis protected under provincial or federal laws.
What We Do
Four Seasons Hotels and Resorts opened its first hotel in 1961, and since that time has been dedicated to perfecting the travel experience through continual innovation and the highest standards of hospitality. Currently operating more than 120 hotels and resorts, and more than 50 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards.
To learn more about our career opportunities, visit fourseasons.com/careers.
For more information and reservations, visit fourseasons.com.
For the latest news, visit press.fourseasons.com and follow @FourSeasonsPR on Twitter.
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