Job Description
The Assistant Store Manager is responsible for providing support to the Store Manager and the store teams for execution of all operational directives. This is accomplished through ensuring optimal customer experiences, maximizing sales, expense and cost management, store presentation, and protection of company assets.
What you’ll do
Leadership:
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Continually motivates team and performance through recognition programs, store contests, customer compliments, etc
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Provide mentorship to teams and influence continuous growth, exemplifying our leadership brand
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Communicate in a clear and concise manner to team, leading effective huddles / meetings / coaching sessions, keeping team well informed of pertinent information
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Develop and lead recruiting and hiring strategy for store, maintain a complete team
Operations:
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Demonstrate and follow up on execution of PartSource visual compliance standards, store maintenance and pricing standards
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Responsibility to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control
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Ensure processes and systems are followed for the execution of tech shop service programs, including maintenance and compliance standards
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Create and / or monitors the creation of efficient store weekly scheduling for both sales and support functions
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Provides support as required for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles
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Executes and or delegates delivery of planograms, and merchandising directives
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Ensures accurate execution and completes daily review of shipping /receiving/ returns processing and documentation according to company policies
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Provides support as required for overall Store and equipment maintenance and compliance for PS fleet, using FOS fleet management maintenance system, driver compliance, and appropriate certifications for all roles
Customer Service:
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An ambassador and leader of the customer experience you look to develop relationships with customers and provide mentorship and coaching to your team to ensure the same
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Supports the commercial sales team by providing customer service support
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Ensures and leads execution of the customer experience, and provides resolution for all customer concerns
Training:
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Coach and develop store and management team, through setting expectations, communication, coaching, feedback and ongoing support
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Create development plans and conduct annual appraisals for management team; to improve any performance gaps
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Complete and hold team accountable to complete required training within timeframes
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Able to work retail hours including scheduled evenings, weekends and holidays
Who you are
We are looking for individuals who are:
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Business Savvy – you have a customer focused mindset and can plan, execute, and drive sales
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Leaders – you lead by example and have a passion for coaching, developing, and inspiring your team
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Culture and brand ambassadors – you love the work and take pride in our brand
If you’re a proven retail manager with a passion for people, our industry, and driving an exceptional customer experience, then this is definitely the place to be.
What you bring
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Minimum of 4 years of experience in a retail environment with 12- 24 months in a leadership role
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Fundamental computer skills an asset
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Passion for automotive or automotive enthusiasts
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Strong knowledge of automotive parts aftermarket industry
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A good base of knowledge of automotive operating systems including point of sale
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Assets:
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Possession of a valid driver's license is an asset
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Automotive Training or Certification is an asset
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#LI-RC1
About Us
At PartSource, we take pride in our staff being true auto parts professionals and car care enthusiasts who share their customers' passion for vehicle maintenance. It's this experience that distinguishes Canadian Tire and its family of companies from the competition. Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.
Top Skills
What We Do
Canadian Tire Corporation, Limited (“CTC”) is one of Canada’s most admired and trusted companies. With world-class owned brands and exciting market-leading merchandising strategies, we are continually innovating with purpose: to be there for Canadians from coast-to-coast.
We are a group of companies that includes a retail segment, a financial services division and CT REIT. Our retail business is led by Canadian Tire, which was founded in 1922 and provides Canadians with products for life in Canada across its Living, Playing, Fixing, Automotive and Seasonal & Gardening categories. Party City, PartSource and Gas+ are key parts of the Canadian Tire network. Our retail segment also includes Mark's, a leading source for casual and industrial wear, Pro Hockey Life, a hockey speciality store catering to elite athletes, and SportChek, Hockey Experts, Sports Experts, and Atmosphere, which offer the best active wear brands. Our 1,700 retail and gasoline outlets are supported and strengthened by our Financial Services division and the tens of thousands of people employed across the country by our Company, local Dealers, franchisees and petroleum retailers. In addition, CTC owns and operates Helly Hansen, a leading technical outdoor brand based in Oslo, Norway.
CTC is an integral part of the communities in which we operate and our legacy of community support, through national and local programs, is initiated and executed by our Corporation, Dealers, franchisees, store operators and employees. Since 2005, our Canadian Tire Jumpstart Charities has been helping kids overcome financial and accessibility barriers to sport and recreation in an effort to provide inclusive play for all kids of all abilities.
For more information, visit corp.canadiantire.ca.
