Company Description
About Grab and our workplace
Grab is Southeast Asia’s leading superapp. We are dedicated to improving the lives of millions of users across the region by providing them everyday services such as deliveries, mobility, financial services, enterprise services and others. More than that, we provide the opportunity for them to have a better life. And that aspiration starts inside Grab because we believe in a seamless blend of work and home life, making every aspect of life better for all.
Guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles—the 4Hs: Heart, Hunger, Honour and Humility—we work to create economic empowerment for the people of Southeast Asia. With our unwavering commitment to our values, we believe that we're more than a service provider; we're agents of positive change.
Job Description
Get to know the Role:
It takes a village to give a safe and delightful service to our customers. As things get more complex, “the village” needs highly multi-skilled leaders who can lift their head above the noise and push us to do what is truly best for our customers. This is you. You will manage highly complex projects working with senior leaders of Grab with the purpose of giving our customers and partners world class support.
The day-to-day activities:
- Explore: Uncover best customer insights through customer research and analytics in order to support decision-making
- Launch: Propose and launch impactful projects that lift the Customers’ and Drivers’ experience to world class levels
- Deliver: Lead cross-functional teams to implement changes at light speed
- Influence: Work closely with senior executive stakeholders to make impact happen
- Shape the customers experience through the best capabilities such as analytics, design thinking, software engineering, agile
- This is everything: You have to be the radical advocate for our customers, laser focused on the quality and the safety of their experience with us above anything else
- Lead the charge: Influence and serve in order to deliver through others
- Role model at all times Grab principles to ensure we are always, always, working in a way that our behaviours would make us proud
Qualifications
The must haves:
- At least 4 years of experience in top management consultancy firms and 6 years total professional experience
- High level of flexibility in working in a high-pressure working environment
- Fast on the feet - Demonstrated ability to problem solve in unfamiliar territory
- Commando - Able to work fast in small teams but with broad organizational reach
- Strong interpersonal skills and ability to influence across several organization levels and several cultures
- Flair for numbers, strong analytical skills and structured process thinking, attentive to detail
- Visual person - Ability to use data visualization to summarize meaningful insights
- Structured head - Demonstrated understanding of business processes
- Storyteller - Able to create and deliver powerful communications to bring senior stakeholders along
- Familiar with Customer Experience tools is good to have
- Familiar with startup environment and understanding of dynamics between design, engineering, product and customer service are a plus
- Experience in engaging across Asian markets and cultures
- Demonstrated project/program management of small teams
- Bachelor degree with strong academic track record
What We Do
Grab is a platform that unlocks the travelers’ access to all airport dining and retail opportunities.
