Assistant Manager People and Culture

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

Job Description

This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel People & Culture Department as People & Culture Assistant Manager.

Anantara The Marker Dublin Hotel is a Leading Hotel of the World and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner.

Must currently have the right to work In Ireland and be familiar with Irish Employment Law 

What do we have to offer you:

• Competitive Salary
• Premium rates for Sunday work
• Career Progression
• Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in Anantara The Marker Dublin Hotel or another hotel of Minor Hotels Group
• Excellent Room Employee Rates in over 350 Minor Hotels properties worldwide
• Access to the eLearning platform
• Increased holiday entitlement for long service employees
• Meals whilst on duty in our employee restaurant
• Employee Recognition Awards
• Employee Assistance Program - mental health and wellbeing support 
• Complimentary provision and laundry of uniforms

General responsibilities:

• As a member of LHW (Leading Hotels of the World), you are responsible for maintaining the standards as set by LQA (Leading Quality Assurance) and applying the Anantara Brand.
• To ensure the highest hotel standards of luxury and quality are delivered consistently to our guests.

• Ensure that the Hotel’s Vision & Mission statement is clearly communicated to the team.
• Ensures areas of responsibility are clean and well maintained.
• Reports defective materials and equipment to the appropriate departments immediately and follows up whenever needed.
• Ensures that all new initiatives are implemented in the agreed time frame.
• Ensures that personal objectives are set and achieved on a yearly basis.
• Represents the Hotel and the People and Culture department at all times in all interactions whether with employees, prospects, guests, or vendors.
• Ensures employee’s feedback is acted upon in a timely manner by informing the relevant people and that all necessary action is taken to prevent re occurrences.
• Always maintains confidentiality and respects GDPR.
• Monitors all purchasing and costs in the department and ensures that spend is in line with budgets and in line with purchasing procedures.
• Accepts a flexible work schedule necessary for uninterrupted service to hotel guests and to maintain flexibility within teams.
• Provides support where necessary in other areas of the Hotel.
• Always complies with all the policies and procedures of the Hotel.

Department Specific 

• Ensures vacancies are posted in a timely manner and managers have access to relevant positions.
• Ensures all recruitment outlets are up to date with the current vacancies.
• Delivers and collects all required policies and procedures including the Employee Handbook from new hires and ensures their employee file are recorded in accordance with GDPR.
• Is responsible for the management of Timepoint System and proactively communicate to the Director of People and Culture any discrepancies with time and attendance, pay rate, etc.
• Leads the recruitment efforts with the assistance of the P&C Coordinator while following the Irish Employment Law.
• Is a strong support to the Heads of Departments in all aspects of Human Resources, and specifically in administration / recruitment / payroll and counselling.
• Ensures that all team members comply with the employee handbook.
• Ensures holidays, bank holidays and lieu time are managed for all team members.
• Ensures employee performance is monitored in the probationary period and follows up with HOD if standards are not being met.
• Reviews MOD reports and guest information, liaises with HOD’s /MOD’s regarding any negative comments and ensure the necessary guidance are provided.
• Carries out investigation meetings on behalf of the hotel when required.
• Develops and coordinates the monthly Employee Events calendar.
• Facilitates onboarding and any mandatory compliance trainings.
• Assists the team with any additional tasks or projects from time to time.
• Ensures employee files are always maintained and up to date.
• Ensures legislative leave/sick leave is tracked and adhered to.
• Monitors and updates the work permits and ensures all employees always have the proper work authorization.
• Coordinates and attends employees’ meetings whenever required.
• Ensures that all team members are rostered in accordance with the Organisation of Working Time Act.
• Ensures that all team members adhere to the hotel’s grooming procedures.
• Has a full understanding of Fire and Emergency procedures and Health & Safety regulations.
• Ensures all accidents and incidents are investigated and reported in accordance with the hotel’s accident/ incident reporting procedure.
• Supports the hotel’s Environmental policy by complying with waste management and monitory energy efficiency.

Skills & Competencies

• Demonstrates high levels of energy, enthusiasm and professionalism.
• Has a high sense of confidentiality, ethics and professionalism and knows to share relevant information depending on the audience.
• Provides a great work environment by treating each other with dignity and respect and embracing diversity.
• Encourages the team towards hotel and individual objectives and aims.
• Shows concern for their team members and interacts with them in a professional and positive manner.
• Regularly shows an ability to adjust their approach to deal with different people and situations.
• Communicates in a professional, structured and effective manner with all team members.
• Demonstrates a 5-Star approach to the level of service provided to the employees, guests.
• Assists the team in training efforts as well as anything related to the employee experience.

Must currently have the right to work In Ireland and be familiar with Irish Employment Law 

Qualifications

Relevant Qualification in HR or Personnel management 

Additional Information

Must currently have the right to work In Ireland and be familiar with Irish Employment Law