Assistant Manager - Operations

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

JOB PURPOSE(Briefly describe the general purpose of the position or its significance from the organization's point of view and how it contributes to the overall mission/objective of the organization). The Assistant Manager/Deputy Manager is responsible to achieve operational goals and standards as defined by the Organization / Senior Management, should be capable of managing the process, clients, team and ensuring end to end delivery of SLAs.ORGANIZATION CHART(Depicts the reporting relationship : reporting to, positions reporting into this position, any dotted relationship) An Assistant Manager or a Deputy Manager would directly report to the Group Manager PRINCIPAL ACCOUNTABILITIESKEY RESULT AREAS: Specific and key end results, which the role exists to achieve. Each accountability statement should answer the question – “What are the results must be achieved in order for the role to accomplish its purpose?”Ensure Service Level metrics as defined by the clients are met.Ensure Legal and compliance defects are zero or tend to zeroEWS accuracy is maintainedTraining hours as defined by business are met1-2-1 AdherenceDriving Efficiency project/Brainwaves within the team.DUTIES & RESPONSIBILITIES: (List the responsibilities/duties associated with the job and the major activities associated with each responsibility. For each responsibility/duty listed, give the factors on which an individual’s performance is judged).

Qualifications

Graduate