Assistant Manager Operations - tMart

Company Description

Since launching in Kuwait in 2004, talabat, the leading on-demand food and Q-commerce app for everyday deliveries, has been offering convenience and reliability to its customers. talabat’s local roots run deep, offering a real understanding of the needs of the communities we serve in eight countries across the region. We harness innovative technology and knowledge to simplify everyday life for our customers, optimize operations for our restaurants and local shops, and provide our riders with reliable earning opportunities daily.
At talabat, we foster an innovative environment where our talabaty employees can strive to create a positive impact across the region through the use of our platform. Here at talabat, we're all about keeping it real and making a difference. Our 6,000+ strong talabaty are on an awesome mission to spread positive vibes. We genuinely love giving back and that's why we've teamed up with 35+ charities & NGOs in the region to make it happen. 

Job Description

Role Summary

We’re looking for an Assistant Operations Manager to join the team and focus on growing our own Grocery Store “tMart”, which is the region’s first cloud store concept offering 20-minute delivery of groceries at hypermarket prices. 

Qualifications

What’s On Your Plate?

• Supporting the operations manager with full operations end to end (inventory management, pick-pack process, property/asset management, operational standards, expense control, maintenance related, deep-dives and special projects). 

• Monitoring supervisors by ensuring they are accurately following the inventory management processes, policies and proper execution of inventory management (stock-in and stock-out). 

• Responsible for shrink/expiry control and Quality focus (in terms of inventory no damaged or poor fresh food quality; close to expiry). 

• Tracking order fulfillment, KPI, and staff availability based on the operational demands at all times. 

• Supporting colleagues and working with other teams such as maintenance, PRO, IT, logistics, SSC, marketing teams as and when required . 

• Problem solves or escalate property management issues with necessary stakeholders • Fully competent on Microsoft office and other store staff tools 

• Expense Control: Support and advise on potential ways to reduce expenses without jeopardising operational efficiency. 

• Monitoring and supervising productivity, work standards and development of stores through weekly, monthly performance reviews and other initiatives. Monitor on ground issues and escalate any major performance issues to department manager with proposed solution and action plan. 

• Stakeholder management and solution orientated 

• Support with improving the financial and operational performance of the operation • Execute action plans prepared by the department manager to address weak areas in need of improvement. 

• Support with training and developmental programs for staff and support including but not limited to: helping POPS with any of the staff engagement requirements, training session with the support of POPS, training sessions for new system updates if needed, training and briefing sessions for special projects and pilots 

• Reviewing and monitoring proper implementation and learning ways of how it can be improved i.e merchandising and space planning guidelines in stores. 

• Monitoring product range availability according to selected store product range and report/liase with commercial team. 

• Conduct regular store visits, shop floor audits, and ensure all stores are compliant legally and following the company SOPs 

• Support with ongoing development and special requests with other internal departments (i.e. Commercial, Operations, Marketing, Logistics, Customer Service, Finance, HR..)
• Supports with distribution and logistics for Store transfers, consumables distribution, Invoice collection

Additional Information

What Did We Order?

• You have at least 5+ years of experience in progressive development and management of multiple Stores, product categories, matured by working for large retailers, in an international setting.

• You have built teams and led cross-functional projects at scale.

• You are very detail-oriented, structured and know how to prioritize -- you consider yourself as someone who delivers solutions and not bottlenecks to be solved.

• You are able to interact with senior-level executives and can manage the expectations of multiple stakeholders.

• You are someone energized by the unknown and look forward to learning each day on the job.

• You have excellent analytical and communication skills, and always like to be hands-on with several tools.

• Additionally, you have robust interpersonal and intercultural skills. You can inspire several teams and stakeholders to rally behind a mission.

• Language skills: Fluent English and Arabic would be highly advantageous.