Description
This role is categorized as hybrid. This means the successful candidate is expected to report to GM Global Technical Center three times per week, at minimum.
Do you have deep understanding of monetization, data gathering and insights? Do you a real passion for insights?
What You'll be Part of:
OnStar Services is a division within General Motors' Software organization tasked with ensuring our customers enjoy world class experiences inside and adjacent to their vehicles. We own the go-to-market approach as part of the enterprise shift to deliver ongoing digital experiences to our customers. The Revenue Operations team specifically is tasked with ensuring revenue growth is future proofed, imagining how things could be rather than the current landscape. In the near term, this team will instill confidence in our long-term plans, continuously questioning whether we're measuring the right things to earn customers for life. The Revenue Ops team has an outsized impact on enterprise revenue and profitability and is looking to continue strengthening our focus on insights to accelerate our growth plans. If you're a business savvy professional, highly skilled in finding and deriving insights through your strong analytical and technical capabilities, let us get to know you.
Some of what you'll do:
- Identify opportunities / schemes leading to step function acquisition or retention improvements
- Build self-service solutions for you and the team to leverage / improve our operations
- Create and adjust queries for ad-hoc analysis on existing data assets to root cause performance and utilize insights to drive our business tactics
- Stand up visualizations, when appropriate, for easier insights and storytelling
- Strengthen our understanding of customer lifetime value (CLV) through insights around omni-channel acquisition and churn
About you:
- Win or learn mindset. Be ready to define what that mindset means to you
- You live in the future, seeing things how they could or should be, not how they are
- Your default wiring is set to "Yes, if"
- You have an undeniable bias toward action; you're not afraid to make decisions and take on the accountability for the outcomes
- You're a connecter, you work well cross functionally, ensuring we maintain an "anti-silo" culture
- You're seeking an experience embedded in a business unit rather than an analytics CoE
- You take pride in your creativity but you're a quant / data person and logic is foundational to who you are
- You're unwavering in pursuit of how we scale this division of General Motors
- You're motivated by ambitious goals and obsessed with how you can make an impact
Some of what will help you be successful:
- Proven business acumen while also capable of self-service when it comes to leveraging analytics to guide business outcomes
- History of cross training analytical/technical skills to junior talent
- High competency with scripting languages (e.g. SQL), BI visualization tools (e.g. Power BI), and data manipulation (e.g. KNIME)
- Ability to atomize components of CLV and influence the appropriate decisioning based on your insights / storytelling
- Expertise in developing and maintaining a financial model, business case, or similar
- Exhibited capacity to fall short, be wrong, fail, and apply learnings to future endeavors
- Track record of influencing without authority, as you'll be an individual contributor
Required Experience:
- Minimum 5 years experience; example areas may include:
- eCommerce
- Subscription performance management
- Finance
- Analytics
- Bachelors Degree Required
- High competency with scripting languages (e.g. SQL), BI visualization tools (e.g. Power BI), and data manipulation (e.g. KNIME)
Additional Description
This role may be eligible for relocation benefits.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE
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What We Do
At General Motors, our vision is to create a world with Zero Crashes, Zero Emissions, and Zero Congestion. We wholeheartedly embrace the responsibility to lead the change that will make our world better, safer, and more equitable for all.
Our industry and company are undergoing a once-in-a-lifetime technological transformation, which is reshaping our approach to technology and innovation. We are expanding our horizons through new technology platforms and driving innovations that deliver exceptional value to our customers.
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At General Motors, our purpose is to pioneer the innovations that move and connect people to what matters. We’re driving the world forward, together. We’re building vehicle software alongside its hardware, hands-free driving that will lead to autonomy, and EVs that charge your home for an all-electric future.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Roles that are categorized as Hybrid mean that the successful candidate is expected to report onsite to the designated facility at least three times per week or other frequency as dictated by the business.
