Company Description
At Avani+ we always behave in the following way…
+ We have pride in the work we do, how we present ourselves, and how we communicate with our guests and our team members.
+ We use our initiative and always find the best way to solve a problem for a guest or a colleague.
+ We work as a team with team members across all departments to deliver the highest quality of service on all occasions.
+ We always think of new ways to surprise and delight our guests.
+ We treat guests and team members with dignity and respect. Everyone is important.
+ We hold ourselves to the highest standards of honesty and integrity.
+ We are proud to represent our hotel and our country to guests from all over the wor
Job Description
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. At Avani+ our employees always find new ways to look after the business, their guests, and their colleagues with utmost integrity. Within this, the specific responsibilities for this position are:
Summary of the duties and responsibilities: -
+ Help and support with departments annual budget preparation and implements the best practices to keep our expenses within the budget.
Plan and implement training plans for all Front Office employees. Conduct regular Team Member training and monitor its success. This will involve training in both IT systems and guest-service procedures.
+ Maintain full knowledge of the Property Management and Call Centre computer systems.
+ Be the driving power to achieve the departments financial targets monthly and implements innovative ways to improve our revenue figures.
+ Supervise the functioning of all departmental employees and facilities.
+ Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction.
+ Ensure that all Standard Operating Procedures are being adhered to, by training all staff and monitoring their performance. Continue to capture best current practice in new LSOPs relating to front office operation.
+ Drive the implementation of all sales and promotional programmes of the hotel. Take personal responsibility for driving Upselling within the property.
+ Monitor daily arrivals and action as appropriate for any VIP or special request. Liaise with housekeeping, room service and guest relations where necessary to complete the action.
+ Develop and maintain a motivational working environment within the department.
+ Provide coaching and counselling, support and guidance to the Team Members as required.
+ Ensure Team Members are up to date with current information and data of the hotel products and services including room types, rates, features and facilities, food, and beverage outlets & promotions, AvaniSpa and AvaniFitts, and other services and facilities.
+ Help and support local representatives of tour operators and travel agencies.
+ Conduct regular room and floor inspections to ensure quality standards, complete necessary Engineering Job Order or housekeeping cleaning requests and monitor the results.
+ Compile weekly report for the department performance including the financial figures.
Qualifications
• College degree in hotel management or related field
• Previous experience in a Front Office management role
• Strong commercial/business acumen
• Experience with Front Office Systems I Opera System
• Fluent in English both written and verbal
Top Skills
What We Do
Minor International Public Company (MINT) is one of the largest hospitality and leisure companies in Asia Pacific Region. With over 535 hotels and resorts, 2,200 restaurants and 400 retails trading outlets, MINT meets the growing needs of consumers in 62 markets from Africa to Australia including South America and Europe. MINT is a hotel owner, operator and investor with a portfolio of more than 535 hotels, resorts and serviced suites under the Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI. Through Minor Food Group Pcl, MINT operates over 2,200 outlets under The Pizza Company, Swensen’s, Sizzler, Dairy Queen, Burger King, Thai Express and The Coffee Club brands. The latest addition to the restaurant portfolio being Bonchon brand. MINT is also one of Thailand’s largest distributors of lifestyle brands with over 400 points of sale focusing primarily on fashion, cosmetics and contract manufacturing.
