Assistant Director of People & Culture

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An oceanfront resort on Mexico’s pacific, set within a private reserve. Escape to a secluded nature reserve in Mexico’s Tamarindo, the pristine coastline where verdant jungle meets the Pacific Ocean. With our unique location on a private peninsula, Four Seasons Resort Tamarindo, México, invites you to leave the world behind and explore this undiscovered region of Mexico – far from everything, yet remotely close. This particular topography, and the wildlife that calls it home, make the area a treasure to be protected. We provide a natural refuge for those who seek an authentic connection to Mexico, its biodiversity and culture. The best of Mexico has yet to be discovered.

Assistant Director of People & Culture – Four Seasons Resort Tamarindo 

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.  

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, naturally, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do. 

Four Seasons Resort Tamarindo in Jalisco, Mexico rests on 3,000 acres of a protected natural reserve on the Pacific Coast of Mexico. Its 157 rooms will boast exceptional panoramic views of the Pacific Ocean, enveloped by the surrounding jungle and lush golf course. 

Four Seasons Resort Tamarindo is heartily committed to showcasing the very best of Mexican Art, Culture, and Nature. The local community and their warmth are a key component of our guest experience, and our Assistant Director of People and Culture will imbue a passion for this destination and the Culture. 

Be You:

The Assistant Director of People and Culture will demonstrate the following key characteristics:

• Highly motivated & self-starter.

• Proven ability to effectively lead in various situations with different individuals or groups, flexible leadership style. 

• Ability to develop strong and effective interdepartmental relationships, big picture, and holistic approach.  

Master Your Craft:

The Assistant Director of People & Culture will assist the Director of People & Culture, with the direction of all aspects of the P&C division including hiring, retention, talent development and learning, benefits administration, relations and communication with staff, as well as the administration of salaries and benefits. This person needs to demonstrate strong leadership, interpersonal, and analytical skills. Prioritizing and adapting to the operation’s changes is a very important skill for the success of your functions.

Desired Skills and Experience:

• Proven in the areas of talent attraction and learning and people development processes.

• In fast-moving areas competing for highly skilled talent.

• Experience in salary and benefits administration.

• Experience required by the position is from two to four years of employment in a related position with the Hospitality Industry.

• Requires a general working knowledge of Mexican Labor laws.

• Understanding of high-end luxury Resort products.

• Demonstrate adaptability to live in a remote location.

• Bilingual - Spanish & English

• Plan, lead, direct, develop, and coordinate the activities and initiatives of the People and Culture area, ensuring legal compliance, labor, and the implementation of the talent strategy.

• Promote positive relationships with employees through a fun environment that fosters open communication, trust, and mutual respect.

• Assess individual and resort development needs in conjunction with Learning and Development Management.

• Evaluate the success of development plans and help employees make the most of learning opportunities.

• In conjunction with the Talent and Culture Department, it manages and coordinates the benefits of employees such as Life Insurance & Medical Insurance.

• Help and support in events and activities for employees.

• Organize and supervise all employee recreation programs including holiday parties, children’s parties, general meetings, etc.

• Actively support the Safety Committee.

• Ensure that the cafeteria, employee entrance, and locker rooms are clean and orderly.

• You are actively involved in identifying and assessing the needs of your team and investing in their career development through effective coaching, training, and by instilling company values.

• When dealing with guests and internal customers you live by the Golden Rule.

• You demonstrate high standard awareness, by setting an example for standards execution, standards testing, and implementing action plans to achieve established product and service goals.

• You will use your unique personality and service style to fulfill the Four Seasons Brand and Resort standards creating a special and memorable experience! 

About Four Seasons Hotels & Resorts: 

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For nearly 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping. Four Seasons Hotels and Resorts have been ranked FORTUNE magazine’s "100 Best Companies to Work For" EVERY YEAR since 1998 and named "Great Place to Work Legend", an honor currently held by only 12 companies in the world.

Service Culture

Currently operating 126 hotels and resorts, and 48 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

About Four Seasons Resort Tamarindo:

Our nature reserve spans 1,214 hectares (3,000 acres) and features 10 kilometers (6 miles) of coastline, making it an incomparable setting for discovery and freedom. With a deep respect for the environment (only 2% of the reserve is developed), we serve as the guardians of this vast natural sanctuary and as your guides to it. Our activities have been personally curated to allow you to experience this utopia and define the Tamarindo experience. Here, time goes by more slowly, and each moment of exploration brings you closer to everything and everyone around you. 

What it is Like to Work for Four Seasons Hotels & Resorts:

At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service, and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience, and skills to the next level. As an additional bonus, working with Four Seasons allows you to work for an international company and travel all over the world while staying at incredible properties for free!

Learn more by visiting us at:

Company Site:       www.fourseasons.com   

Our Careers:           jobs.fourseasons.com      

LinkedIn:                 https://www.linkedin.com/company/four-seasons-hotels-and-resorts 

Facebook:               https://www.facebook.com/FourSeasonsJobs 

Twitter:                    https://twitter.com/FourSeasonsJobs 

We look forward to receiving your application!