Arbitration Specialist, Toronto (Hybrid)

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. 

• We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

• We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

• And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: 

• Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.

• Relentless Curiosity. We seek to understand and improve our customers’ experience.

• Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

• Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer: 

• Competitive pay

• Employer-paid Medical, dental, and vision benefits 

• RRSP with company match 

• Paid Vacation, Personal, and Sick Time

• Employer-paid short-term disability, long-term disability, life insurance

• Robust Employee Assistance Program

• Employer paid Leap into Service Day to volunteer 

• Tuition Reimbursement for eligible programs

• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

• Company culture of internal promotions, diverse career paths, and rapid advancement

What We're Looking For:

The Arbitration Specialist will be responsible for triaging new Arbitration cases and gathering information and evidence on the claim to assist Arbitration Specialists in resolution for the buyer and seller. 

You Will:

• Accurately document customer claims & complaints

• Work closely with the internal teams to ensure continuity of communication and customer service 

• Maintain communication with customers regarding arbitration status and timing 

• Arrange vehicle inspections and diagnoses based on complaints and obtain second opinions where necessary.

• Gather all relevant information necessary to facilitate a negotiation and resolution between buyer and seller.

• Retain and communicate arbitration policies and be able to advise customers of these policies and of the arbitration process.

• Be aware of relevant legislation as it relates to the sale of goods and the motor vehicle dealer's acts of various provinces.

• Maintain accurate and complete files on all customer claims, complaints, and resolution details.

• Work closely with the Arbitration Specialist and sales team to ensure continuity of communication and customer service.

• Perform other duties as assigned by management.

Must Have's:

• High School Diploma or equivalent required; Bachelor’s degree preferred.

• Experience with dispute resolution or automotive, mechanical, or body shop; auto auction experience preferred

• Experience with automobile brands, equipment, mechanics, and structure preferred

• Must have a superior dispute resolution orientation.

• Strong verbal and written communication skills required.

• Effective report writing and composition skills required.

• Experience and working knowledge of Google applications including Sheets, Docs, and Gmail.

• Strong management and organization skills.

• Knowledge of health and safety practices and policies.

• The ability to speak French fluently is an asset, but not a requirement, for this position.