Job Summary
Essential Job Duties and Responsibilities
% of Time for each must total 100%
To provide target customers with high quality of technical services from application and filed service engineering perspective to contribute to leadership level performance.
- Provide customers with application and process development support to meet their needs
- Build customer relationships at all levels and establish rapport with existing and potential customers through regular calls or visits.
- Provide onsite service or trouble shooting for EPS products.
- Install the machine and support buy-off in Japan
- Conduct the demo for customers and prepare the application report
- Provide feedback from customers regarding their requests and technical issues to EPS factories( US & S’Pore) concerned. .
- Provide effective support to sales team in Japan from engineering perspectives
- Provide customers with training for EPS products to upgrade service capabilities by conducting application/technical presentations and demonstrations.
- Provide pre/post sales technical advice and assistance to customers
- Participate in regular meeting with other EPS team members and share the
information to create a synergy as a winning team.
- Attend overseas training for development of technical skills and know-how
as well as for developing close net-work with other EPS members within the region
- The position will report to the Senior Technical Customer Engineer
- Strong interpersonal skills and able to enjoy working as a team
- Good command of English and strong communication, presentation skills
- Good at managing relationship with customer through excellent technical skills in engineering
- Strong leadership and independent initiative
- Able to acquire the required qualifications necessary for engineering job
Education and Experience Requirements
MINIMUM QUALIFICATIONS:
Required Education:
- Bachelor’s Degree in Engineering
Required Length & Type of Experience:
- New college graduate with a strong commitment to challenge to become a professional engineer as his/her future career goal in the global business environment.
Preferred Skills and Abilities
Preferably 3 years experience in field service engineering related job at a manufacturing company
Working Conditions and Physical Demands
PHYSICAL DEMANDS:
WORK ENVIRONMENT:
N.A
Top Skills
What We Do
Nordson is a team of 7,300 global employees thriving in an environment where they are supported and encouraged to be their best. Working side by side, we build meaningful connections with each other and our customers.
Together, we deliver products that are solutions, and they’re likely touching your life every day. Have you ever changed a diaper? Opened a box of cereal? Used a smart phone or driven a car? Then we’ve already met.
At Nordson, we take pride in being an outstanding corporate citizen and strongly believe in sharing our success with the communities where our employees live and work. Whether you’re working in one of our labs, offices or manufacturing facilities, your efforts will enable our customers to succeed and our company to continuously improve and grow.
We engineer, manufacture and market differentiated products and systems used for precision dispensing and processing in a variety of end markets, from packaging to transportation and medical to electronics.
Founded in 1954, we operate under the values of integrity, respect for people, customer passion, energy and excellence. Nordson is headquartered in the United States in Westlake, Ohio, and has direct operations in more than 30 countries to support our products and systems with application expertise and a direct global sales and service organization
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