Application Support

E2 Optics is an award-winning, Woman-Owned technology integrator, headquartered in Denver, Colorado. We help clients deploy remarkably efficient solutions that are modern, turnkey, and minimize operational costs. We design low voltage solutions that seamlessly integrate audiovisual, physical security, structured cabling, and wireless solutions, including DAS and WiFi systems. Our experience spans Enterprise and Government clients within the Energy, Finance, Health Care, Higher Education, Manufacturing, Media & Communications, and Transportation industries. Our Core Values, which are built around Safety, guide our business, employees, and relationships with customers and partners. We embrace these values to be a better business and better people, while having fun in the process. As a result, we've set a new standard, and our clients have made E2 Optics one of America's largest and fastest-growing companies.

As an Application Support Specialist, you will be responsible for providing technical support and guidance for

software applications used within our organization. You will work closely with end-users to troubleshoot issues,

ensure application performance, and facilitate user training. Your goal is to ensure that applications run smoothly

and effectively to meet business needs.

Core Duties & Responsibilities:

• Safety is our number one Core Value. Follow safe work practices and company and client worksite policies.
• Promote company Core Values to foster and safeguard family-centric culture.
• Act as the primary point of contact for users experiencing application issues, providing timely and effective troubleshooting and solutions.
• Manage the incident lifecycle using a ticketing system, including logging, tracking, and resolving user reported issues.
• Regularly monitor application performance and stability, identifying and addressing potential issues before they escalate.
• Create and maintain user guides, training materials, and technical documentation to assist users and support teams.
• Work closely with development teams to relay user feedback, assist in testing new features, and coordinate software updates.
• Conduct training sessions for new users and provide ongoing support to enhance user understanding of applications.
• Assist in the configuration, deployment, and maintenance of software applications to align with business objectives.
• Generate reports on application performance, user activity, and incident resolution metrics to support management decisions.
• Provide support for Office 365 programs and other software packages.
• Responsible for training individuals on the usage of different applications within the organization.
• Evaluating software solutions and maintain a list of approved software solutions.
• Travel: This role does not require regular travel, however the individual in this role should be able and willing to travel as required by E2 Optics.

Education:

• High School Diploma or GED required
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Experience:

• 2-5 years of experience in application support, technical support, or a related field.
• •Experience working with Office applications.
• •Experience working within Netsuite is a plus

Knowledge, Skills, & Abilities:

• Proficient in Microsoft Office, Netsuite, and SharePoint.
• Ability to code in Office applications, such as, SharePoint, Power Apps, Power Automate, and PowerBI.
• Excellent verbal and written communication skills, with the ability to convey technical information to non-technical users.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and resolving issues.
• A strong focus on helping users and understanding the needs to enhance their experience with the applications.
• Ability to prioritize tasks effectively, especially when handling multiple user requests and incidents.

WHAT WE OFFER:

- Competitive pay

- Opportunities for professional development and career growth.

- BICSI Training Facilities

- A supportive and inclusive work environment.

- Health, dental, and vision insurance.

- Paid time off and holidays.

WORK ENVIRONMENT & PHYSICAL DEMANDS: The standard work environment for this position is an indoors business office and construction environment. Ability to use a computer and/or hand tools while sitting or standing for extended periods of time. The noise level in the work environment is usually moderate. The employee must demonstrate regular and on-time attendance. There could be a requirement of occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job.

DISCLAIMER: The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions. 

An Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. Actively recruits qualified women, minorities, disabled and veterans for all positions for which they are qualified.

TEXTING TERMS OF SERVICE: We may send text messages you have consented to receive. Message frequency may vary. You can cancel text messages at any time by texting "STOP". After you send "STOP", we may send you an additional text message to confirm that you have been unsubscribed. You will no longer receive text messages from that phone number, or from any member of our team. If at any time you have questions about the text messages, text "HELP". After you send "HELP" we will respond with instructions on how to use our service as well as how to unsubscribe. Message and data rates may apply.